Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



76 posts

Master Geek
+1 received by user: 1


Topic # 111789 15-Nov-2012 01:43 Send private message

Hi, this has happened before...I had been trying to log into my Webmail, and kept getting a password type error....tried all variations etc... then decided to log a fault via My Compass and that responded with Server error 502 (503?).....tried again and the page then doesn't show the log in box part at all...kind of blocks any further log in attempts....???

FYI....

Laurie

Create new topic
15539 posts

Uber Geek
+1 received by user: 828

Trusted
Vodafone NZ
Subscriber

  Reply # 717443 15-Nov-2012 06:25 Send private message

At that time of the morning I would say it's planned work




30 posts

Geek

Trusted
Compass Communications

  Reply # 719442 19-Nov-2012 12:33 Send private message

Hi Laurie, thank you for bringing this to our notice. We have done some tests on both Compass Webmail and My Compass logins and have found that there is no fault currently present. If you still encounter any difficulty logging in, please contact Compass Helpdesk on 0800 640840 or send me a PM.

Kind regards,

Ryan @ Compass



76 posts

Master Geek
+1 received by user: 1


  Reply # 719453 19-Nov-2012 12:47 Send private message

Compass: Hi Laurie, thank you for bringing this to our notice. We have done some tests on both Compass Webmail and My Compass logins and have found that there is no fault currently present. If you still encounter any difficulty logging in, please contact Compass Helpdesk on 0800 640840 or send me a PM.

Kind regards,

Ryan @ Compass


Hi Ryan,

Thanks for checking...I did end up phoning the call centre on the weekend and it turned out to be me using the wrong "old" password and the wrong email address...I have three now having been originally with the wireless service started by Counties Power....I have updated my notes....

BTW if it happens again (it has in the past) I will attempt to send a screen shot so you/call centre/support can see what I mean. From a users point of view its not clear then if its an error on my side or yours...if you do run other work at that time of the day etc...it would be great if you could show a service temporarily unavailable screen etc...

Thanks again

Regards

Laurie

BTW no update so far re increased speeds on your wireless service...?? I am really interested this....

30 posts

Geek

Trusted
Compass Communications

  Reply # 719630 19-Nov-2012 17:07 Send private message

Hi Laurie, I’ll forward your feedback on to the developers who look after our webmail services to get these changes scoped and implemented. I have also asked our wireless specialist Zach to get in contact with you directly to advise on newer speed plans with Compass Wireless. Kind regards,

Ryan @ Compass

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Forms of government for New Zealand
Created by charsleysa, last reply by Sidestep on 18-Apr-2014 09:26 (86 replies)
Pages... 4 5 6


Problem with NDSCam
Created by haydenmarsh, last reply by Benoire on 14-Apr-2014 21:28 (21 replies)
Pages... 2


galaxy s4 now on 4.4.2
Created by nzrock, last reply by Presso on 18-Apr-2014 09:00 (41 replies)
Pages... 2 3


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by Sideface on 17-Apr-2014 17:28 (735 replies)
Pages... 47 48 49


Weather - Auckland
Created by networkn, last reply by Sidestep on 17-Apr-2014 13:47 (18 replies)
Pages... 2


NZ still in the stone ages regarding IT ?
Created by surfisup1000, last reply by wasabi2k on 17-Apr-2014 16:49 (16 replies)
Pages... 2


why does the tax payer have to pay for the prince and princess' 6 star holiday?
Created by joker97, last reply by Geektastic on 17-Apr-2014 15:49 (67 replies)
Pages... 3 4 5


Why is there a lack of ultraportables with Intel Iris graphics?
Created by d3Xt3r, last reply by wasabi2k on 14-Apr-2014 13:21 (32 replies)
Pages... 2 3



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.