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Just A Geek
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Topic # 103407 6-Jun-2012 17:51 Send private message

I just moved from a Reseller of Telecom -> Telecom itself (new Sim Card) and everything is working fine except everyone who calls me their phone number comes up as "Unknown". (so I cannot work out who is calling me)

Anyone got any ideas what Telecom have to change/fix to make it work :-)





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Spark NZ

  Reply # 636869 6-Jun-2012 18:32 Send private message

It's probably a problem with your phone rather than an account issue. What sort of phone do you have?




I work for Telecom, but as always my views are my own.

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Ultimate Geek
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  Reply # 636881 6-Jun-2012 18:56 Send private message

Ring *123, it is probably missing the caller display service.

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  Reply # 637123 7-Jun-2012 09:03 Send private message

*123 is for mobile. You probably mean 123 :)

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Vodafone NZ

  Reply # 637133 7-Jun-2012 09:15 Send private message

Ask the support team to check CLIP




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Master Geek
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  Reply # 637169 7-Jun-2012 09:59 Send private message

I had similar problem when I had more than 1 entry for contacts, after copying to/from Sim to phone.
Try cleaning up contacts.. on my N8 with Ovi it will merge/delete for me.

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Vodafone NZ

  Reply # 637171 7-Jun-2012 10:02 Send private message

The calling number is not getting passed to the handset from the network




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Master Geek
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  Reply # 637198 7-Jun-2012 10:38 Send private message

Got an iphone? Have you installed the carrier file for Telecom. Settings, general, Software Update/about from memory. It should prompt you to install.



Just A Geek
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  Reply # 637211 7-Jun-2012 11:04 Send private message

andyb: Got an iphone? Have you installed the carrier file for Telecom. Settings, general, Software Update/about from memory. It should prompt you to install.


Yes I have an iPhone.. (and yes I know what I'm dong :-) ) CID works with another Telecom SIM Card and Vodafone SIM Card :-)

Thanks




Just A Geek
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  Reply # 637228 7-Jun-2012 11:21 Send private message

Rang them up and they forgot to add the CLID service on the Account :-) (as Johnr said)



Just A Geek
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  Reply # 637230 7-Jun-2012 11:24 Send private message

Kyanar: *123 is for mobile. You probably mean 123 :)


Faults is actually 120

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