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172 posts

Master Geek
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Topic # 109790 26-Sep-2012 19:18 Send private message

For example if someone was switching a mobile from Telstra Clear (On Account but contract expired) to Telecom Prepaid and the handset is confirmed capable would that person need to purchase a Telecom Sim or can the Telstra Clear Sim be "changed" to work on the Telecom network?

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BDFL
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  Reply # 691869 26-Sep-2012 19:20 Send private message

You have to get a Telecom SIM card.




980 posts

Ultimate Geek
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  Reply # 691870 26-Sep-2012 19:20 Send private message

new sim required.

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Ultimate Geek
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  Reply # 691874 26-Sep-2012 19:24 Send private message

If your telstra phone is the nokia 2730 then you will need a new handset as well.



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Master Geek
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  Reply # 691878 26-Sep-2012 19:39 Send private message

Exactly what i thought. However about half an hour ago i phoned Telecom Prepaid to port my number in the circumstances explained above. After talking to three different people i got "the person" who could help. He only said he required the Telstra account number and the mobile number i was bringing to Telecom.

I questioned him on the fact i needed to bring this number to a Telecom Sim, he said i didn't and in 24 hours the Telstra Sim would "convert" and work on the Telecom network. Having ported numbers regulary for myself, friends and family etc and this being the first time i'd heard this i inquired further and he was adamant i didn't need a new Sim, he provided the reference number and we ended the call. 

I phoned back for a second opinion and i'm still awaiitng the call back promised (i don't expect to get it)



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Master Geek
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  Reply # 691879 26-Sep-2012 19:40 Send private message

riahon: If your telstra phone is the nokia 2730 then you will need a new handset as well.


It's a Telecom purchased handset Nokia Asha 300 so that will work just fine.

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Spark NZ

  Reply # 691885 26-Sep-2012 19:58 Send private message

You will need a Telecom supplied Sim Card.  Normally as part of the porting process you would either tell them what the IMSI (Sim Card Serial Number) is, or they would post the Sim out to you.

Most of the time it's easier to sort out in-store taking the phone you want with you.  Since then the person in-store will check the phone is compatible and get the sim all setup and good to go.

http://www.telecom.co.nz/mobile/mobile/ournetwork/simcards/

For some more info..




I work for Spark, but as always my views are my own.



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Master Geek
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  Reply # 691888 26-Sep-2012 20:06 Send private message

Great so Telecom have screwed it up yet again by the sounds of it. I dont need to go to a store as i know its compatible, i have a Telecom SIM to transfer the number to etc. All i need is the call centre to know what they are doing and process what i ask.

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  Reply # 691893 26-Sep-2012 20:24 Send private message

you can port number online for 2degrees. do they not have the same thing for telecom?







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Master Geek
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  Reply # 691898 26-Sep-2012 20:38 Send private message

I just called back for the third time and received an extremely helpful lady (NZ Based) who has taken all the details, updated the order and taken feedback for the appropriate team leader. All seems proper now and should be fine :) So much trouble for such a simple thing though Telecom please make sure all your team actually know what they are doing, do what they say they will do and follow through in future it's becoming such an issue (not just with me).



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  Reply # 691901 26-Sep-2012 20:40 Send private message

nakedmolerat: you can port number online for 2degrees. do they not have the same thing for telecom?


Not so easy with Telecom, if you don't go into a store you have a 50 / 50 chance with an operator. It can't be done via a web form as with 2D and VF.

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Ultimate Geek
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  Reply # 692009 27-Sep-2012 08:31 Send private message

So you will definitely need a Telecom SIM. There is an online form to complete this here: http://www.telecom.co.nz/mobile/mobile/ournetwork/bringyourmobilenumbertotelecom

It's a little unclear on where you're bringing your number from (or maybe I missed it as I've yet to have my morning coffee). Just to confirm you're bringing a NZ mobile number range to us?

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Ultimate Geek
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  Reply # 692010 27-Sep-2012 08:42 Send private message

akia: So you will definitely need a Telecom SIM. There is an online form to complete this here: http://www.telecom.co.nz/mobile/mobile/ournetwork/bringyourmobilenumbertotelecom

It's a little unclear on where you're bringing your number from (or maybe I missed it as I've yet to have my morning coffee). Just to confirm you're bringing a NZ mobile number range to us?


This is exactly the kind of thing the OP is talking about - it says Telstra-Clear twice in the first post.

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Ultimate Geek
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  Reply # 692037 27-Sep-2012 09:30 Send private message

Yea sorry like I said I haven't had my coffee, I was reading TelstraClear as Telstra. All good, just need a new SIM as everyone else has stated.

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  Reply # 692221 27-Sep-2012 13:30 Send private message

BlueShift:
akia: So you will definitely need a Telecom SIM. There is an online form to complete this here: http://www.telecom.co.nz/mobile/mobile/ournetwork/bringyourmobilenumbertotelecom

It's a little unclear on where you're bringing your number from (or maybe I missed it as I've yet to have my morning coffee). Just to confirm you're bringing a NZ mobile number range to us?


This is exactly the kind of thing the OP is talking about - it says Telstra-Clear twice in the first post.


It is probably not in the OP's / Geekzone's interest for you to try and alienate the Telecom people who take the time to come to these forums to try and help by jumping on them asking a question for clarification.






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Ultimate Geek
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  Reply # 692305 27-Sep-2012 15:08 Send private message

Can NOT port from Skinny I have been told.

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