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Baby Get Shaky!
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Topic # 12691 31-Mar-2007 10:43 Send private message

Gidday Geekzone, long time reader first time poster Laughing

I have an interesting issue with Telecom at the moment which I would appreciate some advice on.

The story goes:

In Feburary me and my flat mates moved from our dingy old flat into a slightly less but still rather dingy new one. Before this happened I arranged for a phone line through Telecom to be connected there. A couple of days after we moved in a Telstra rep turned up at our door and told us we were within the cable network in chch and presented us with an offer we couldn't refuse. So we signed up with Telstra for all our home services (Phone line, Digitial Tv and Internet) all through their cable network.

When the Telstra installer was at our house he said that they (being Telstra) would cancel our current home line with Telecom (which we had had for a week) and we didn't need to do anything about it. First month goes by and Telecom bill comes up with a homeline rental and an install fee, all good I thought as we had had the line for a week and I knew this bill would be coming. My next bill for March comes in and theres another charge for a homeline...

I rung up Telecom support, waited patiently while listening to the soothing sounds of the Finn brothers (non-stop) and eventually got through. This is where I got confused. Upon asking about the billing for the non-exsistent phoneline, the Telecom rep explained to me that I would be billed until the call redirection from my old number (the one I had had for a week) had stopped going through (around 3 months). So I would be billed for the next two months plus the last month. The strange thing though is that the lady also explained to me that at the end of that three months I would get a credit on my telecom account (now only used for my cell, under $30 a month) to the tune of the three months line rental (minus wiring fee).

Am I crazy to think this is silly? A telecom credit on my account to the tune of $130 would take me months to eat through, and $38 a month may not seem like much but when your students, especially ones as bad with money as me, its enough to rock the boat over. I don't remember ever being told this would be the case and I must say I've never heard it happen to anyone else I know who's switched.

I have done a search on this board and I can't find any similiar posts, apologies if there are though.

Any thoughts would be appreciated. Smile

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Hawkes Bay
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Reply # 65696 31-Mar-2007 10:52 Send private message

You didnt ask Telecom to cancel the line, so I guess you are liable to pay Telecom any reasonable charges (including monthly rental and wiring maint if you opted for it).

You should be recouping any costs from Telstraclear - quote them the written agreement where they take responsibility for disconnecting your other service.

If there is no such agreement, you are probably out of luck.

Telecom seem to be billing you for a service you asked for, and have not disconnected you, because you didnt ask them to (have I got this right).

Good luck - i know it can be tought living as a student!




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  Reply # 65700 31-Mar-2007 12:02 Send private message

Forgive me if I'm wrong but Tony the way I read that is that Telecom had got the message to disconnect him from TCL but have decided that it be best to bill him for 3 months before returning his money for no real apparent reason.

If I was you I'd ring again to confirm (maybe speak to a manager - get their name, time of call and get them to put a note on your account) confirming that you will get your $$ back at the end.

If you desperatly need the cash you could see if TCL will let you delay your first 3 months considering they didn't let you know you'd be using Telecom as a bank for 3 months.

Failing that I offer competitive interest rates of 65% pa Tongue out but for a geekzoner I'll cut it down to 55%.




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  Reply # 65737 31-Mar-2007 16:57 Send private message

Given this:

When the Telstra installer was at our house he said that they (being Telstra) would cancel our current home line with Telecom (which we had had for a week) and we didn't need to do anything about it.

It really is Telstras responsibility for any extra cost incurred to Telecom beyond that point.

Confusing situation. I would jump up and down at the new provider (Telstra) until this was sorted. You may have to live with the Telecom bill/credit, and try and get a credit (not a delay in paying your bill, but an actuall credit) for the whole extra amount Telecom charged you, that you have had to pay in the meantime.




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  Reply # 65743 31-Mar-2007 17:24 Send private message

I'd say the onus lies on TCL if they have stated that they would disconnect the Telecom landline. If they were not able to due to whatever reason, they should have contacted you so you could end it by yourself, as you are the account holder.

It is very well making promises to make a sale, but it is another thing to keep them.




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Baby Get Shaky!
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  Reply # 65759 31-Mar-2007 18:56 Send private message

Thanks for the replys guys! I'm not to sure if I would want to blame Telstra for this as when I phoned Telecom the support lady did say that the line had been cancelled with them (by Telstra), so Telecom got the message. I am going to phone Telecom again and do what you said Filterer and see what they say. Knowing Telecom it will be a different answer to the one I've quoted you guys.

Also tonyhughes I don't know if its in the written agreement that Telstra will cancel my other services, it was more a vocal statement made by the installer.

Cheers for all your thoughts on this guys Laughing

Will keep you posted.

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