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Topic # 23715 7-Jul-2008 21:11 Send private message

I bought 4 Vodafone Blackberry Curves earlier this year - all with standard BB voice plans + data plans.

The problem that we've recently discovered is that it's impossible to call these phones from:
(1) Telecom Mobiles
(2) Telecom Landlines
(3) Telstra Home Lines

When you try calling from these locations, you get a Telecom message saying that the number is invalid or inactive.

We can call them from:
(1) Vodafone mobiles
(2) Telstra Business lines

We have:
- Put the SIM cards into other standard phones
- Swapped the SIM cards (ie got new SIM cards issued)

But we keep getting the same message.

Our local Vodafone account staff were excellent (and tried everything they could), but Vodafone engineering were pretty much useless. I totally understand that it's quite possibly not a problem at their end, but having a monthly spend of thousands of dollars per month, I would have thought they would have put more energy into solving the problem for this.
Roll on November...


Anyway, back to the problem - anybody got any ideas?
It sounds like some sort of inter-connect issue - but NOBODY wants to know about it.
Vodafone don't want to know, and Telecom (while sympathetic, especially since I am also a Telecom mobile customer) haven't got a major incentive to solve it as there isn't a lot of money in it for them.

Any suggestions will be gratefully received.

Nigel H.


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  Reply # 144105 7-Jul-2008 21:16 Send private message

Could be only 2 issues

1)Voice MSISDN is not attached to bearer service T11 in HLR
2) Numbering plan not on telecom network

I bet the issue is number (1) have you got a INC number that I can look at. This is easily over looked.

The MSISDN will be attached to bearer T21 or T22

John




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Reply # 144108 7-Jul-2008 21:20 Send private message

And what the first numbers? 021 xxx?





3g



280 posts

Ultimate Geek
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  Reply # 144113 7-Jul-2008 21:27 Send private message

freitasm:

And what the first numbers? 021 xxx?



Funnily enough, all the same - 021 867

Nigel H.

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Reply # 144116 7-Jul-2008 21:31 Send private message

Perhaps somewhere Telecom is filtering something and instead of 021 867 it's getting 0867, those odd prefix used for ISP dial up access?

Stupid, but you never know?




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  Reply # 144119 7-Jul-2008 21:32 Send private message

freitasm: Perhaps somewhere Telecom is filtering something and instead of 021 867 it's getting 0867, those odd prefix used for ISP dial up access?

Stupid, but you never know?


Nope!




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Reply # 144121 7-Jul-2008 21:33 Send private message

Ok, so you seem to know why it's not working then?




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  Reply # 144123 7-Jul-2008 21:34 Send private message

freitasm: Ok, so you seem to know why it's not working then?


My first post in this thread trust me.

Its nothing to do with interconnect




3g



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  Reply # 144124 7-Jul-2008 21:35 Send private message

freitasm: Perhaps somewhere Telecom is filtering something and instead of 021 867 it's getting 0867, those odd prefix used for ISP dial up access?

Stupid, but you never know?


Heheh - that idea ran through my mind as well.
I suggested that to someone (Vodafone I think), but they didn't think it was likely.

Unfortunately I've been around long enough to learn that these issues often turn out to be something stupid 8-).

NH

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Reply # 144126 7-Jul-2008 21:36 Send private message

I didn't even see your first post - so many posts flying around here tonight that I just replied to the OP - sometime I start a reply and take a few minutes so probably you posted in between.

Possibly...




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Reply # 144129 7-Jul-2008 21:37 Send private message

The answer is in my first post folks!

Trust me!! taking bets as well

3G PM sent to you! its a easy fix




3g



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+1 received by user: 15


  Reply # 144131 7-Jul-2008 21:39 Send private message

johnr: Could be only 2 issues

1)Voice MSISDN is not attached to bearer service T11 in HLR
2) Numbering plan not on telecom network

I bet the issue is number (1) have you got a INC number that I can look at. This is easily over looked.

The MSISDN will be attached to bearer T21 or T22

John


Hi John,

First - thanks for your time on this.

<stupid_question_time>
What's an INC number?
</stupid_question_time>

Nigel H.

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  Reply # 144133 7-Jul-2008 21:42 Send private message

If the job had gone to the tech team you would have incident number INC

Pease read your PMs




3g



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  Reply # 144160 7-Jul-2008 22:02 Send private message

OK - Vodafone (or should I say Johnr) wins the prize for getting this one solved.

Thanks for your time and effort John - it's EXTREMELY appreciated.

Paul B - if you're listening - make sure John gets a bonus this month 8-).

Mauricio - thanks for providing this site - I only wish I had posted this problem a few weeks ago, instead of spending so much time on hold with Vodafone & Telecom 8-).

Nigel H.

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