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Baby Get Shaky!
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Topic # 27648 3-Nov-2008 00:14 Send private message

Gidday GeekZoners,
After constiently developing issues with my current ISP I am considering switching to Telecom with their new promotion for a free Thomson TG585 with any plan above 3 gigs. Can anyone tell me about their experiences with these routers? I currently have a DLink G-604GT which has served me well. It is however rather old and still on original firmware, I don't fancy upgrading it to be useable with ADSL2.
As a sub-question, hows Telecom Broadband rated these days? From reading these forums they seem to be improving. I'm two blocks from an ADSL2 exchange so I'm liking the idea of ADSL2 speeds.
Cheers,
KingJJ

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  Reply # 175366 3-Nov-2008 00:25 Send private message

The Thomson TG585's are great, good stable connection and a nice easy to use interface. I also had a Dlink 604T and I can say this router (TG585) is fantastic, hasn't caused any problems so far and best of all (perhaps it was just me) but I can leave this router switched on 24/7 without hearing a loud buzzing sound that my old Dlink made.

For ADSL 2+ you will need to get Telecom's Explorer plan or higher =)

As for the ISP I think they are great, but then I would say that working for them, however I will say I have found the support to be good when I have needed it and in the past they were always willing to send out a tech for broadband problems (drop outs with the Dlink), however that’s all solved now as the tech moved me ADSL somewhere closer and I've never looked back.

Wait times have also reduced when calling the help desk over the years, so can't complain there either.

nzbnw










Baby Get Shaky!
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  Reply # 175372 3-Nov-2008 01:15 Send private message

nzbnw:

The Thomson TG585's are great, good stable connection and a nice easy to use interface. I also had a Dlink 604T and I can say this router (TG585) is fantastic, hasn't caused any problems so far and best of all (perhaps it was just me) but I can leave this router switched on 24/7 without hearing a loud buzzing sound that my old Dlink made.

For ADSL 2+ you will need to get Telecom's Explorer plan or higher =)

As for the ISP I think they are great, but then I would say that working for them, however I will say I have found the support to be good when I have needed it and in the past they were always willing to send out a tech for broadband problems (drop outs with the Dlink), however that’s all solved now as the tech moved me ADSL somewhere closer and I've never looked back.

Wait times have also reduced when calling the help desk over the years, so can't complain there either.

nzbnw


Congrats nzbnw you just talked me into moving to Telecom! ha. Thats exactly what I wanted to hear to convience me to move Laughing I'm looking at explorer. Compared to my current ISP, its effectively FS/FS with 10 gigs worth of data compared to none (any guesses as to ISP? Tongue out).
Now I just have to convience my partner...
Thanks for your comments!



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  Reply # 175450 3-Nov-2008 14:12 Send private message

Update: After spedning nearly an hour on the phone with Telecom customer service I've first learnt that if you are a current broadband subscriber through a service that wholesales telecom broadband (xnet etc) the free modem offer only applies to a 24 month contract. Appearntly "Offer only available to 'new' Telecom Broadband customers" means someone who hasn't had a broadband connection wholesaled by Telecom on there line for 30 days plus. Nowhere on the Telecom website could I find this specifically referenced. The last Telecom employee I talked to seemed a little hisitant to state that as well, he didn't even seem to know about the free wireless router promotion. So evern if (like me) you've never had Telecom Broadband but you recieve broadband provided by Telecom to another supplier you are still considered a Telecom Broadband Subscriber...

Am awaiting yet another call back, may just can the whole thing at this stage. Sealed

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  Reply # 175452 3-Nov-2008 14:39 Send private message

Thats incorrect, you can get a Free Wireless modem as long as you are not already an existing Telecom Broadband customer. As you are coming from a wholesale providor you can take up this promo.

Where are you based?

nzbnw









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  Reply # 175570 3-Nov-2008 22:03 Send private message

I'm based in Fendalton, Christchurch just around the corner from the exchange. I thought it didn't sound right so I choose not to continue with the signup. I've looked throughout there website and I haven't found anything which defines a wholesale customers own customer as being a telecom broadband customer. The customer service rep didn't seem to know what I was on about when I referenced the promo, little worrying that. Should I perhaps go into a telecom store and discuss it with them? Cheers nzbnw for your comments!

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  Reply # 175578 3-Nov-2008 22:14 Send private message

Yes Visit a Telecom Retail Store, they can give you your modem then and there and arrange for your service to be transferred from your existing service provider to Telecom.

See http://www.telecom.co.nz/stores to find your local , or you can sign up online https://www.telecom.co.nz/broadband/select/1,10627,205778-204466,00.html?action=/order&wb=1 

If you run into trouble flick me a PM and I will see how I can help.

nzbnw

PS you will need you existing service providers account number to make the switch!

EDIT No worries on the comments always happy to help.










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  Reply # 175588 3-Nov-2008 22:27 Send private message

nzbnw:

Yes Visit a Telecom Retail Store, they can give you your modem then and there and arrange for your service to be transferred from your existing service provider to Telecom.

See http://www.telecom.co.nz/stores to find your local , or you can sign up online https://www.telecom.co.nz/broadband/select/1,10627,205778-204466,00.html?action=/order&wb=1 

If you run into trouble flick me a PM and I will see how I can help.

nzbnw

PS you will need you existing service providers account number to make the switch!

EDIT No worries on the comments always happy to help.



Thanks heaps nzbnw! I'll visit my local telecom store tomorrow and post my results on here. Have decided not to tell my partner, see if she notices any difference Wink



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  Reply # 176418 6-Nov-2008 21:37 Send private message

I went to the Telecom Shop today and was told that yes what I was told was incorrect, however they said I would have to first cancel my current service and than signup with Telecom to get it connected again? Is that the normal process?

Cheers

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  Reply # 176427 6-Nov-2008 21:55 Send private message

kingjj: I went to the Telecom Shop today and was told that yes what I was told was incorrect, however they said I would have to first cancel my current service and than signup with Telecom to get it connected again? Is that the normal process?

Cheers


I will send you a PM, do not cancel your service.

nzbnw







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  Reply # 176431 6-Nov-2008 22:02 Send private message

PM sent, I am once again so sorry about the level of service you have received!

I will do my best to help put this right.

nzbnw









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  Reply # 176445 6-Nov-2008 22:55 Send private message

Cheers nzbnw! Your a legend!



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  Reply # 176716 7-Nov-2008 20:03 Send private message

All done, nzbnw arranged everything, should be connected next week. Thanks for all your help matey!



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  Reply # 177647 12-Nov-2008 20:53 Send private message

Got connected this afternoon, setup the modem and it was sorted! Now syncing at 12727/802 which is around 5000 more than with my old provider. International speeds so far have been excellent.








Thanks once again nzbnw! Laughing

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Reply # 177656 12-Nov-2008 22:09 Send private message

kingjj:
Thanks once again nzbnw! Laughing


Fantastic, glad you’re enjoying it! Looks like your getting some good speeds, now I am jealous seeing as I am on ADSL1 (although it's almost maxed out syncing wise, so I can't complain too much!).

If you need anything further, don't hesitate to contact me.

nzbnw








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  Reply # 178438 17-Nov-2008 19:47 Send private message

I'm in sort of the same situation as KingJJ.  I've just recently signed up for a Total Home package which comes with a 10Gb data plan.  I've been on Xnet for about a year now, though mainly changed to take advantage of the unlimited national calls.

My internet hasn't changed over yet, but I received a new Thomson wireless modem in the mail today.  The letter which came with it stated that I have received the modem free due to signing up on a 24 month plan.  I was under the impression that I was signing up for a 12 month plan, given that the advertisements have the modem free for a 12 month sign up for new Telecom Broadband customers.  From what I could see, was that you were a new Telecom customer if you have not been a Telecom Broadband customer within the last 30 days.

Does being with Xnet mean I have been a Telecom customer given that Xnet is a wholesaler?

I guess I will need to call Telecom, but if the modem is only free if I have a 24 month contract, then I'd rather return the modem so that I can have a 12 month plan.  It would be nice to have an ADSL2+ modem seeing as I currently don't have one, but I don't want a 'free' one if it means I'm on a 2 year contract.

I only noticed the thread once I received the letter, so I was doing a little research.

Has anyone had the same experience?


Cheers,
Yann

(Wellington)

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