I contacted cus support and was hung up on the first time. I rang back and spoke to another guy and informed him of my problem and also asked about a $1.15 charge on my account already. He attempted to explain to me that the charge was for the one day before my billing period began (04/08/08). At the time I didnt understand what he was talking about as he was just saying over and over that "You are billed in advance". He said that to solve my txting problem was to intermittently turn my phone off and on over the next 48 hours, which just didnt sit right. So I gave up and terminated the call.
I called back the next day as the txts were still not working and My Vodafone on the website still was showing prepay. The girl was nice and advised me she had just activated my mobile, to turn it off for a few minutes and to reboot it and it should be up and running. Since then I have not been able to even send txt messages, they dont go out and then I get a reply, now they just fail to send altogether.
So yesterday I visited a vodafone store in St Lukes and the guy ascertained that my txt was not working and rang cus support twice, the second time he was told it was a known issue and they were working on it. SO I thought "ok I will leave it for a day and ring back if it is still down to get an update and possible credit. I also asked him about my prepay addons which only recurred the day before being switched and whether the unused balances on those could be transferred, considering I paid for a service I wont be using. He said that once its paid thats it, its gone. I was pretty annoyed at that as I signed up on 29/07/08 and my addons didnt recur until 03/08/08 which I thought would be enough time for them to switch me.
Later that day I recieved a txt saying I had exceeded my credit limit. Bemused I got my balance which stated I had $196.66 excl monthly charges!!!! WTF!!!
After waiting for 40 minutes on the phone to cus support the girl said she couldnt access the transactions and I would have to wait until midnight for the invoice to come out. Well its 2am and still no invoice. On top of that I cant txt, cant call cos of the limit being exceeded and I am getting progressively angry at the abysmal service I have gotten in the space of a few days. I have written a formal complain to Vodafone, but my previous questions have not been answered over email so I doubt it will help.
If nothing has changed by tomorrow I will call cus services once more and demand something be done and that I get some form of compensation. If nothing comes of it I will be simply cutting ties with Vodafone, all over this extremely aggravating yet short period of time.
If anyone has any suggestions or has had similar problems please let me know I am not alone.