Sim is activated and My Vodafone setup first thing on Thursday morning. Port request is initiated from 2Degrees to VF. Processing time should be three hours.
20 mins later port request shows as Rejected. Checked details (all correct) and re-submitted through the VF site. Another 20 mins later port request shows as Rejected again. I called VF customer service that couldn’t help so they transferred me to the Online Store help desk. They too couldn’t help so transferred me to the Porting helpdesk. Thankfully the person I spoke with there was most helpful, informative and clear to understand
VF Porting team member advised that 2Degrees are having issues with all their IT systems and this is affecting VF in being able to bring my number across. He took all my details and said he will try and manually do the port.
Four hours later I call the VF Porting team rep back who advised that 2Degrees are still having lots of IT issues so port request can’t be done at the moment. He explained that 2Degrees have deactivated my number from their network but there was an issue transferring the number to VF. Apparently 2Degrees are working on this and will keep trying. I advised the VF rep that I will call him back this time tomorrow if I don’t hear from him.
On Friday afternoon I called the VF porting rep for an update. It is now 29 hours since the port was initiated by me and about 26 hours since my 2Degrees number has stopped working.
The rep advises he had an email about half an hour ago to advise that the 2Degrees technician tried to re-activate my number so the port request could be re-submitted. This has failed and since nobody works on the weekend, probably won’t be looked again until sometime on Monday.
This leaves me with a VF number that nobody knows, my old number deactivated and one of my free weekends passing which I won’t be able to use. Not to mention that my port will probably take over 72 hours to action?
Why is it that this whole process should negatively affect the customer in this way?
Will update this thread next week with any progress.
CC: 2 Degrees board