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281 posts

Ultimate Geek
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Topic # 70087 18-Oct-2010 18:40 Send private message

My wife and I both have Blackberry Pearl 8110's and after a trip to Australia last week she is now getting "Call Failed" whenever she tries to make a phone call.

- Data seems to be working perfectly (email is coming from the Vodafone BIS server)
- Pulled the battery and reseated the SIM card (several times)
- Called Vodafone and there is no barring on the number
- Have checked that it's on the Vodafone network

Any ideas?

Nigel H.

 

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BDFL
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  Reply # 393286 18-Oct-2010 18:41 Send private message

Is it receiveing calls ok?





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Vodafone NZ

  Reply # 393288 18-Oct-2010 18:47 Send private message

A call Bar on a connection will not cause " call failed "

Might be a corrupt VLR profile PM me some details and I will check first thing tomorrow morning should be a easy fix.

John




3g



281 posts

Ultimate Geek
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  Reply # 393301 18-Oct-2010 19:23 Send private message

freitasm: Is it receiveing calls ok?



Sorry - forgot that point.

Not receiving calls either. Don't even get voicemail prompt (call just drops). 

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  Reply # 393302 18-Oct-2010 19:26 Send private message

Have you tried the same SIM in another handset?




3g



281 posts

Ultimate Geek
+1 received by user: 15


  Reply # 393305 18-Oct-2010 19:35 Send private message

johnr: A call Bar on a connection will not cause " call failed "

Might be a corrupt VLR profile PM me some details and I will check first thing tomorrow morning should be a easy fix.

John


Tried the SIM card in another phone (trialling a Vodafone 845 for work - quite a nice device).
Anyway, it made and received calls perfectly.

Swapped SIM card back into the Pearl and it WORKED.

Thankyou so much for the offer John - although in this case everything is resolved, it was nice to know that somebody was prepared to help 8-).

Kind Regards,

Nigel H.
 
PS Any idea why swapping the SIM between devices "fixed" things?
Did it reset a record somewhere (different IMEI/SIM combination)? 

58 posts

Master Geek
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  Reply # 393569 19-Oct-2010 12:55 Send private message

probably just forced an update in the VLR

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