Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



454 posts

Ultimate Geek

Subscriber

Topic # 94510 13-Dec-2011 06:10 Send private message

I would like to say a big thankyou to Vodafone as my father and stepmother wanted me to set them up on a voip service with 2talk and naked broadband. They are both on account customers with their mobile phones so I thought I would help them take advantage of Vodafones $30 discount on naked broadband. I will say here that they were on Vodafones homeline and broadband. I first did the number port over to 2talk and as soon as that was done I rung Vodafone to start the process of getting naked broadband put on their line. Well the young lady here in NZ after explaining that I had ported the number over to a voip provider put me on hold and when she came back she told me that I would have to cancel the phone with 2talk as the system would not allow for the naked broadband to go ahead or get a serviceman out to see if there was a second line into the house to install the naked broadband onto. I tried telling her that the physical phoneline had not gone to another provider just the number and was starting to get quite confused myself. Anyway to cut the story short after going back and forth from her supervisor a couple of times she finally put the supervisor on who was also trying to say the same as above and when I told her the number was ported to a voip phone provider the penny dropped and she understood that it wasnt the physical phoneline that had gone at all. She told me she would check out why the system was rejecting a naked broadband request and get back to me with a day for the naked broadband to be installed. Well to my surprise just over half an hour later the young lady that I first spoke to rung me back and apologised for the misunderstanding on her part as she didnt understand the concept of voip She then told me it was all done. Naked broadband was installed on the line ready to go. A quick text to my stepmother last night confirmed this. So my stepmother especially is very happy that the changeover went quickly and smoothly. I have got their ported number set up in the SPA2102 and going to Nelson for a holiday on Friday to set it up for them.

Create new topic
2740 posts

Uber Geek
+1 received by user: 180

Trusted
Subscriber

  Reply # 557259 13-Dec-2011 06:53 Send private message

you need to use paragraph. it is difficult for me to read this





2319 posts

Uber Geek
+1 received by user: 242


  Reply # 557289 13-Dec-2011 09:02 Send private message

nakedmolerat: you need to use paragraph. it is difficult for me to read this


+1

Having got through it though, it's refreshing to see people come on here to express good service, not just complain about poor service.

15566 posts

Uber Geek
+1 received by user: 829

Trusted
Vodafone NZ
Subscriber

  Reply # 557291 13-Dec-2011 09:07 Send private message

kfella2000 thanks for taking the time to post some positive feedback

John




227 posts

Master Geek
+1 received by user: 1

Subscriber

  Reply # 557662 13-Dec-2011 23:05 Send private message

Big +1 for Vodafone. I have just done the same thing with a client that had a number of phone and easy all done.

I had to try and enplane VOIP to telecom as my olds wanted a second line and Oh my god they did not get that VOIP was here and being used..... ended up using 2talk....



454 posts

Ultimate Geek

Subscriber

  Reply # 558103 14-Dec-2011 23:31 Send private message

johnr: kfella2000 thanks for taking the time to post some positive feedback

John


Thats ok John. I am a firm believer of giving credit where credits due.

1136 posts

Uber Geek
+1 received by user: 58

Subscriber

  Reply # 558127 15-Dec-2011 08:12 Send private message

I agree with the sentiments of those that are praising you for giving positive feedback.

It's great to see a positive outcome, but it's also great to see recognition of such.




Handsome Dan Has Spoken.



454 posts

Ultimate Geek

Subscriber

  Reply # 569676 16-Jan-2012 21:58 Send private message

Have been back from Nelson for 2 weeks now and stepmother is still pleased as everything is going smoothly and I myself am so impressed with the pricing that I am switching my mobile and naked broadband over to Vodafone to save some dollars as well.

15566 posts

Uber Geek
+1 received by user: 829

Trusted
Vodafone NZ
Subscriber

Reply # 569698 16-Jan-2012 22:57 Send private message

kfella2000: Have been back from Nelson for 2 weeks now and stepmother is still pleased as everything is going smoothly and I myself am so impressed with the pricing that I am switching my mobile and naked broadband over to Vodafone to save some dollars as well.


Give the man beer

Any issues with the change over happy to help out flick me a PM

John






454 posts

Ultimate Geek

Subscriber

  Reply # 570089 17-Jan-2012 19:00 Send private message

johnr:
kfella2000: Have been back from Nelson for 2 weeks now and stepmother is still pleased as everything is going smoothly and I myself am so impressed with the pricing that I am switching my mobile and naked broadband over to Vodafone to save some dollars as well.


Give the man beer

Any issues with the change over happy to help out flick me a PM

John


Thanks for that John all went smoothly.

Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by firefuze on 24-Apr-2014 13:30 (99 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by mattwnz on 24-Apr-2014 15:45 (67 replies)
Pages... 3 4 5


Auckland Transport Hop card - look out for errors
Created by robjg63, last reply by sbiddle on 24-Apr-2014 20:48 (21 replies)
Pages... 2


Windows 8 System Mechanics
Created by eme, last reply by eme on 24-Apr-2014 21:10 (20 replies)
Pages... 2


Using my Mac to ring family in the UK
Created by Geektastic, last reply by nakedmolerat on 24-Apr-2014 11:28 (19 replies)
Pages... 2


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mattwnz on 24-Apr-2014 15:11 (74 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by gzt on 24-Apr-2014 21:36 (176 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.