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1905 posts

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  Reply # 545508 15-Nov-2011 10:11

Thanks for your responses. 

Hmmm - so I should change to a personal plan?

So my gripe is that is a cable that runs to my office - why would they mess with such a good service? It has always been cable -  clothed, naked or otherwise! And now they are telling me I need a phone rental as well. That is soooo last century. 

It seems a little short sighted to insist on the phone line - they could just charge extra. I would be fine with that but $40 bucks for a phone line I don't want is a little silly and has me looking at other options. 

Why would they do it? Is it because the general public in NZ expect internet over / with phone now so they can say its 'naked'? Or are they worried about the fact that telecom is ahead of them with the ultra fast broadband stuff so they are trying to get extra revenue? If they had focused on their once core business of rolling out cable internet they would be in a stronger position I reckon.. anyways I just bummed my nice reliable internet connection has to be ditched because of this policy. 




 

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  Reply # 545517 15-Nov-2011 10:21 Send private message

Not sure when their policy would have changed to only sell bundles on some plans/services but it would have involved bean counters.


190 posts

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  Reply # 545557 15-Nov-2011 11:33 Send private message

Ragnor:
Morph:

"If" if is cable then you are able to get Broadband without a phoneline as long as you have 20gb or higher.
Sounds like a bit of bad communication in this case... 


The service description for BizBroadband says otherwise?

Clause 1.2

BizBroadband / BizNet are only available to business customers with a TelstraClear phone line and calling plan, and are subject to availability.
 
http://www.telstraclear.co.nz/company-info/terms-and-conditions/pdf/TCB132J%20BizBroadBizNet_695.pdf 


Ahh , that was never said .. Yes that is correct , Res allows no phone but biz must have phone.

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  Reply # 545637 15-Nov-2011 14:41 Send private message

Seems pretty silly though to do this to an existing customer.

1191 posts

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+1 received by user: 145


  Reply # 545651 15-Nov-2011 15:10 Send private message

Just sign up for a plan change online, then they can't try and convince you to pay for a phone line!













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