Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




145 posts

Master Geek


Topic # 113389 15-Jan-2013 18:33 Send private message

Never seen this before.  Family all have their own ITunes accounts. He logged onto his email to find a credit card had been applied to his account about 3 days ago - He's 12 so that confused him for a bit.

Then about $120 US was spent downloading a couple of apps with some asian language names that made no sense to me. 

Then apple send him an email saying, someone is downloading apps from an unregistered device and different location but it's tagged to your account. We're just letting you know in case its not you but haven't done anything to stop them.

Now changed his password and all of ours as well. Was about to call the bank when I realised I hadn't registered a card against his account (only mine) and it appeared to be a mastercard when I use Visa etc. Mine is now deregistered from itunes. I'll stick with scratch vouchers from a shop.

I'm presuming someone has used his details to register stolen card info then dumped $$$'s onto it before disappearing. 

I've informed Apple as well using their ever efficient email- NOT... Their automated voice helpdesk thing now keeps calling me, tells me to press 1 to talk to someone, then says my selection is invalid then hangs up..Piece of c**p that it is.  It'll call again in about 30 minutes.

Anything else I should be doing re security.?  Have beefed up the passwords, scanned all the home PC's for malaware etc, changed IP/email passwords as well.

Thanks for any advice.

Create new topic
BDFL
49937 posts

Uber Geek
+1 received by user: 4624

Administrator
Trusted
Geekzone
Subscriber

  Reply # 745270 15-Jan-2013 18:53 Send private message

Some iTunes login information leaked from a gaming partner some months ago. Perhaps that account was in the leaked data?





207 posts

Master Geek
+1 received by user: 14


  Reply # 745280 15-Jan-2013 19:31 Send private message

A word of warning, Apples terms say you have to be 13 to have an iTunes account.

IT Professional
1324 posts

Uber Geek
+1 received by user: 37

Trusted
Subscriber

  Reply # 745292 15-Jan-2013 20:03 Send private message

Had the same thing happened to me quite some time ago, but in my case they used the credit I had sitting against my iTunes account, not my or anyone elses Credit Card.

I was not easy finding a way to get a hold of Apple, but I managed to and once I did they were very helpful and very responsive. See the thread linked below for details of the data leak, etc

Hackers leak 1 million Apple IDs - and now I have an unauthoried download on my iTunes acct!!



145 posts

Master Geek


  Reply # 745295 15-Jan-2013 20:11 Send private message

Thanks for the responses.

Im presuming the actions ive now taken should reinstate me back to as good as can be regarding security?

Thanks again

Ged

IT Professional
1324 posts

Uber Geek
+1 received by user: 37

Trusted
Subscriber

  Reply # 745297 15-Jan-2013 20:14 Send private message

I immediately reset my password also, but as you'll see in the other thread, Apple insisted on doing a reset on the account and making me reset my password again. (or something like that)

IT Professional
1324 posts

Uber Geek
+1 received by user: 37

Trusted
Subscriber

  Reply # 745298 15-Jan-2013 20:15 Send private message

I thoroughly went through my iTunes account and made sure that they hadn't added their details or email to the account also. Fine - Tooth - Comb...

2509 posts

Uber Geek
+1 received by user: 243

Trusted
Subscriber

  Reply # 745586 16-Jan-2013 11:24 Send private message

Do a deauthorisation as well - it basically detaches any devices attached to the account as well. You'll have to re-authorise all your devices, but it means the criminal can no longer use the account or any content purchased using it.



145 posts

Master Geek


  Reply # 745627 16-Jan-2013 11:58 Send private message

Will do thanks

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by joker97 on 25-Oct-2014 09:00 (75 replies)
Pages... 3 4 5


House Auctions
Created by t0ny, last reply by mattwnz on 25-Oct-2014 00:18 (36 replies)
Pages... 2 3


American legal jurisdiction in New Zealand
Created by ajobbins, last reply by gzt on 21-Oct-2014 14:58 (30 replies)
Pages... 2


Neon - Sky's new streaming service
Created by JarrodM, last reply by myfullflavour on 25-Oct-2014 12:39 (28 replies)
Pages... 2


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by alasta on 25-Oct-2014 12:30 (114 replies)
Pages... 6 7 8


5Ghz AP recommendations?
Created by ubergeeknz, last reply by sbiddle on 24-Oct-2014 12:42 (12 replies)

Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Thief taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.