When I ring the call center I get the usual story:
"It's your travel agents fault - they haven't loaded your airpoints number against the flights".
Umm, yes they have.
Anyway, even when the call center load the airpoints number, things don't always work.
And then sometimes half way through the trip (eg once I've reached the USA), everything disappears (ie can no longer see any of the flight information).
One of the concierge's on NZ1 recently suggested that my airpoints profile might be corrupted?
And that could be causing the issue?
Not sure if that's true, but really would like to find a way of getting to Tier3/engineering for further investigation of the problem. At the moment everyone I talk to believes they have resolved the problem - but it never gets truly resolved. And yesterday when my next trip (August) was booked, sure enough, nothing is showing up and won't even take the booking reference when I manually enter it.
Any suggestions of how to troubleshoot this further would be appreciated.