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655 posts

Ultimate Geek
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Topic # 98681 3-Mar-2012 23:28 Send private message

This morning I should have been accompanying my 94 year old father on the 7:55am flight from Wellington to New Plymouth. Given the numerous "weather bomb" warnings, I was convinced this flight would be cancelled, but on checking at regular intervals from 6am onwards, the Air NZ web site, mPass and the flight information phone number all said that the flight was scheduled to depart on time. I attempted to double check this by ringing reservations, but gave up after waiting 20 minutes and departed for the airport anyway.


Needless to say, on arriving at the airport, the flight had been cancelled. However mPass was still telling me that it was scheduled to leave on time. I would have thought that all of this information was feed from a single source, so that if the departures board was showing cancelled, then so should everything else. This is obviously not the case!


Organisations who attempt to streamline their operations through the use of technology (and in so doing remove our ability to interact with actual people) need to be committed to keeping information timely and up to date for it to be of any use whatsoever. Given the number of people who were at the airport, there were probably a large number who were also mislead as to the real state of flight departures.

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  Reply # 590081 4-Mar-2012 01:11 Send private message

did you check Wellington airport website at the time?





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  Reply # 590097 4-Mar-2012 09:12 Send private message

did you check Wellington airport website at the time?


Yes I have noted (after waiting endlessly at WGN for a flight out and in need of entertainment) that the Wellington airport site and the electronic display boards in the halls are (or appear to be) from a single source, dunno about AirNZ clearly not according to Allan.

Cyril



655 posts

Ultimate Geek
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  Reply # 590165 4-Mar-2012 13:44 Send private message

The Wellington airport site is one place I didn't actually check yesterday. Anyway arrived safely in New Plymouth today.

Having looked today, i agree with Cyril that the info on the Wellington airport web site is obviously fed from the terminal displays because it contained the same info about a gate change for today's flight.

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