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Topic # 114151 10-Feb-2013 14:17 Send private message

I moved into an apartment in October 2012 on Newton Road, Auckland.

For years prior I had been on the wholesale network with Vodafone (Naked DSL) at various houses in the 'burbs and most of the time my modem connected at around 12-16mbps.

A bonus of moving to this new place is that my address was in the Red Network area which will save me money and hopefully result in a faster connection speed. 

After a few hiccups getting my broadband service activated I was finally able to connect. The ongoing problem is that my connection speed is only around 3-4mbps.

Over the first six weeks of moving in, I had discussions with various (mostly helpful) people from Vodafone and even a Chorus tech call out to check my line in order to determine the issue. Along the way I was told that changing from Red to Wholesale wouldn't fix my issue.

The last contact from Vodafone back in November was a voice mail stating the following:
My name is [...] I'm calling from VF Faults, I just want to follow up on the problems you've been having with slow speeds.

We were able to have a look into the matter and have also worked with Chorus to clarify exactly what is happening.

Apparently the cable that is [feeding?] the cabinet which you are connecting to is in desperate need of an upgrade and that's what's causing, in essence, the sync rates you are getting now so the speeds you are getting now.

Now until this is upgraded, it will not improve so there is really nothing the technicians can do about it, that cable will need to be upgraded for the speeds to get any better.

Now the problem is since this is an infrastructure change, in essence it will require quite a bit of money to put it through. So in essence it's up to Chorus to decide where to invest the money to upgrade and so forth.

We've tried to get some answers, at the moment the advice is they don't actually have an ETR for this [stupid?] thing to be upgraded so unfortunately I couldn't tell you specifically when that will happen I'm told it will take quite a bit of money and time to do so at the moment it's not in the works.

So I know it's really not the best of outcomes, at least we know exactly what we're looking at [usual call ending].


I've been persevering with the slow speeds in the knowledge there is nothing that can be done to fix this, although it's really driving me nuts - hence this post. I'm not due for a fibre upgrade for at least another 18 months.

Is there anything at all I can do to get Chorus to fork out some money and upgrade this cable? 
Surely speeds of <4mbps in Auckland CBD fringe cannot be acceptable?

I would appreciate any input.





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  Reply # 758976 10-Feb-2013 14:28 Send private message

For a start there's a logical problem with the description or your assumed word "feeding"

The cable feeding a cabinet will have nothing to do with the sync rates you are getting.

Can you post your ADSL stats please. It's important to know if the slowness you are getting is due to the link from the [internet] to the cabinet, or from the cabinet to your house.

Cheers - N



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  Reply # 758979 10-Feb-2013 14:34 Send private message

Hi Talkiet, thanks for your response.

The word he said is either fitting or feeding. I have an mp3 copy of the voicemail but it's not the best quality and the guy has a bit of an accent all of which makes it tricky to hear a couple of words.

Here is a pic of my ADSL stats... I assume this is what you're referring to?


Cheers





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  Reply # 758984 10-Feb-2013 14:40 Send private message

Yes it is what I was speaking about and the issue is between the cabinet and your house. This means it's a copper line issue somewhere. Fitting a master splitter could help a bit - but it sounds like VF know something is wrong outside your house wiring so that won't be a perfect fix.

I'm assuming since they 'worked with Chorus' on this, that you are NOT on the Red network? Do you know what cabinet you are connected to and how far away you are from it?

Cheers - N



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  Reply # 758989 10-Feb-2013 14:49 Send private message

Well i'm definitely on the red network, they didn't want to move me to wholesale as they said it won't fix the issue.

IIRC there was a mention of VF's equipment reaching a certain point then Chorus taking over. Don't know the details.

Unsure how to find what cabinet or exchange i'm connected to. There is a cabinet across the road an up a little bit, perhaps 40-50m away, so I assume it's this one. Again i'm unsure of the name/code of it. 





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  Reply # 759007 10-Feb-2013 15:22 Send private message

If you pop your address in the Chorus SAT, it will tell you the exchange / cabinet you would be connected to on a wholesale connection. While you're not on wholesale gear, it will still tell us which exchange etc.

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  Reply # 759011 10-Feb-2013 15:24 Send private message

Talkiet: For a start there's a logical problem with the description or your assumed word "feeding"


It will if there is an imbalance on his feeder pair. Even if the dsl comes from the cabinet the feeder can affect sync. I do believe the OP may be confused though.



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  Reply # 759014 10-Feb-2013 15:27 Send private message

Thanks, was trying to find it on that link before but it wouldn't show the cabinet, just the exchange. Must be connected directly to the exchange - although I don't why VF would keep mentioning cabinet. Anyway that map says it's AK/Exchange.





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  Reply # 759020 10-Feb-2013 15:39 Send private message

brad_p: Thanks, was trying to find it on that link before but it wouldn't show the cabinet, just the exchange. Must be connected directly to the exchange - although I don't why VF would keep mentioning cabinet. Anyway that map says it's AK/Exchange.


Yep, that will be direct to the exchange. VF probably saying cabinet out of habit.

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  Reply # 759029 10-Feb-2013 15:57 Send private message

Moved this to Vodafone forum.

It needs to be confirmed this is indeed an exchange connection though. If the connection is on the Vodafone gear but there's a cabinet in the middle then everything gets broken.








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  Reply # 759036 10-Feb-2013 16:15 Send private message

Request to be moved to the wholesale network




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  Reply # 759037 10-Feb-2013 16:21 Send private message

Hi There!

I am in Newton, probably very close to you and yes there are major problems with the cables around here. We haven't had a month without a noisy phone line in 3 years. We have had chorus out 20 times, they "fix" it and then it's back the next time. All the neighbors around us have the same issue. 

I have tried and tried and tried to escalate it, but I keep being fobbed off. 

Pretty sure there are no cabinets near the top of Upper Queen St. It's all exchange driven I think.


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  Reply # 759038 10-Feb-2013 16:23 Send private message

brad_p: Thanks, was trying to find it on that link before but it wouldn't show the cabinet, just the exchange. Must be connected directly to the exchange - although I don't why VF would keep mentioning cabinet. Anyway that map says it's AK/Exchange.


So you're connected to the exchange, nothing to do with your issue is related to a cabinet in any way.

What is the wiring like in your apartment? How many jackpoints do you have and how are things connected?

You could ask Vodafone do perform testing in SPM and post your bit loading graph here.

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  Reply # 759051 10-Feb-2013 16:48 Send private message

Agree 313 kbps upstream looks terrible... even though there is suspected damaged cable on the street, first try different jackpoints around the house and make sure there's no Sky decoders etc. connected unnecessarily to the line (since its UCLL without POTS there's no dial tone).

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  Reply # 759055 10-Feb-2013 16:54 Send private message

Quite an old part of Auckland ! Id say the copper was laid / changed about when they bulldozed most of Newton to make way for the CMJ (Central Motorway Junction / Spahgetti Junction) 'back in the day'....which was a long long long time ago !



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  Reply # 759072 10-Feb-2013 17:22 Send private message

freitasm: Moved this to Vodafone forum.

It needs to be confirmed this is indeed an exchange connection though. If the connection is on the Vodafone gear but there's a cabinet in the middle then everything gets broken.



I didn't post it the VF forum as I was told it's Chorus's equipment not VF's. 





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