Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3


247 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 759073 10-Feb-2013 17:23 Send private message

johnr: Request to be moved to the wholesale network


Tried multiple times but they wouldn't do it. The various techs (not Tier 1) said regardless of Red or Wholesale I'll still have the issue. 








247 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 759074 10-Feb-2013 17:28 Send private message

sbiddle: 
So you're connected to the exchange, nothing to do with your issue is related to a cabinet in any way.

What is the wiring like in your apartment? How many jackpoints do you have and how are things connected?

You could ask Vodafone do perform testing in SPM and post your bit loading graph here.



Yeah they said "cabinet" but like someone else posted, they probably used that word out of habit.

Have two jack points, with modem connected to one and the other empty. Tried modem in other jackpoint - slow speeds exacerbated by Wifi speeds reduced due to walls. 

Apartment building relatively modern (circa 2000/2001) but other than that wouldn't have a clue on the condition of the wiring. 

Don't know what an "SPM" is. If I were to ask VF would they do it and send me a bit loading graph? 





20204 posts

Uber Geek
+1 received by user: 1769

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 759113 10-Feb-2013 18:44 Send private message

You really need to find where the wiring enters your apartment or what jackpoint is first and complete a full isolation test from there. You could easily have wiring in your apartment causing the issue, and have no way of eliminating it except for this.



247 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 759299 11-Feb-2013 08:26 Send private message

sbiddle: You really need to find where the wiring enters your apartment or what jackpoint is first and complete a full isolation test from there. You could easily have wiring in your apartment causing the issue, and have no way of eliminating it except for this.


While I agree internal wiring cannot be ruled out as affecting broadband speeds, VF have said it's an equipment fault at their/Chorus's end. I assume they're correct and it's not immediately an issue with my premises. 






18 posts

Geek

Trusted

  Reply # 759306 11-Feb-2013 08:53 Send private message

Hi there,

Would you be able to please PM me your VF customer number and/or telephone number? I will have a look into this for you and at least clarify what the situation is.

-Alex



247 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 759310 11-Feb-2013 09:00 Send private message

tudorale: Hi there,

Would you be able to please PM me your VF customer number and/or telephone number? I will have a look into this for you and at least clarify what the situation is.

-Alex


Sent. Thanks.





18 posts

Geek

Trusted

  Reply # 759352 11-Feb-2013 10:46 Send private message

Thank you for forwarding me your details.

I've had a look into this case, it appears that although you receive service directly from the exchange, your line connects through to a passive cabinet first (A cabinet that simply splits the cable coming from the exchange to smaller cables). The Chorus tech dispatched to investigate the low sync rates pointed out that there is a known problem with the cable that feeds that passive cabinet.

At the time we did request confirmation from Chorus who advised it is indeed a known problem for which they do not presently have an ETR. The infrastructure needs to be upgraded in order to rectify this - unfortunately it's one of those cases where it would be very costly to do so and I imagine it would also involve some civil work through the Auckland CBD.

In the mean time we can test how your line handles different profiles and see if we can squeeze a bit more speed out of it - please note that this is a long shot. If you are keen for us to try this, please let me know when would be a convenient time for you as this will involve your connection being reset a couple of times.

I apologize there isn't much else we can do concerning this situation.

-Alex



247 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 759372 11-Feb-2013 10:58 Send private message

Thanks for confirming the issue Alex and for the additional info. That's the reason I didn't post this in the VF forums as I knew it was a Chorus issue.

Have already been through the process of changing profiles to no avail unfortunately.

So back to my original question: Is there anything at all I can do to get Chorus to fork out some money and upgrade this cable? Or do I have to wait 18+ months till Fibre?

Like I originally said, surely <4mbps isn't acceptable to Chorus when you're in the middle of Auckland?





7578 posts

Uber Geek
+1 received by user: 1007

Trusted
Subscriber

  Reply # 759376 11-Feb-2013 11:22 Send private message

brad_p: Thanks for confirming the issue Alex and for the additional info. That's the reason I didn't post this in the VF forums as I knew it was a Chorus issue.

Have already been through the process of changing profiles to no avail unfortunately.

So back to my original question: Is there anything at all I can do to get Chorus to fork out some money and upgrade this cable? Or do I have to wait 18+ months till Fibre?

Like I originally said, surely


Did Chorus come onsite? I'd be interested if Chorus tested your speed at the demarc of your building. 




247 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 759447 11-Feb-2013 13:06 Send private message

networkn: 
Did Chorus come onsite? I'd be interested if Chorus tested your speed at the demarc of your building.


They did come on site but only when I couldn't connect at all. A tech didn't come for the speed issue. I did ask VF to send someone but they wouldn't - i'm sure they had a good reason for this though?






18 posts

Geek

Trusted

  Reply # 759479 11-Feb-2013 13:36 Send private message

networkn:
brad_p: Thanks for confirming the issue Alex and for the additional info. That's the reason I didn't post this in the VF forums as I knew it was a Chorus issue.

Have already been through the process of changing profiles to no avail unfortunately.

So back to my original question: Is there anything at all I can do to get Chorus to fork out some money and upgrade this cable? Or do I have to wait 18+ months till Fibre?

Like I originally said, surely


Did Chorus come onsite? I'd be interested if Chorus tested your speed at the demarc of your building. 



The tech compared the reported rates (what the customer is getting on his modem) with the rates he was getting when he connected his test modem directly to that cabinet - in this case they matched up and testing at the demarc was not required.

Excerpt from the tech sign-off notes:

 Field Action Complete TFD Note: feeder cable - low connect
   rates/Ltok, tested 4.5m/352k @ AT/EB Cabinet. Best rates possible, known issues
   with feeder cable.

-Alex

195 posts

Master Geek
+1 received by user: 5


  Reply # 760008 12-Feb-2013 12:23 Send private message

I would petition you local MP this is ridiculous speed for where you are. I wouldn't be happy with that. I can see why they don't want to upgrade when fibre is close but come on move the fibre rollout to where the problem areas are.

7578 posts

Uber Geek
+1 received by user: 1007

Trusted
Subscriber

  Reply # 760048 12-Feb-2013 13:18 Send private message

fellaintga: I would petition you local MP this is ridiculous speed for where you are. I wouldn't be happy with that. I can see why they don't want to upgrade when fibre is close but come on move the fibre rollout to where the problem areas are.


If the op decides to do this, please contact me as I'd like to add my voice.



247 posts

Master Geek
+1 received by user: 12

Subscriber

  Reply # 760053 12-Feb-2013 13:25 Send private message

Don't know how much sway Nikki Kaye (Auckland MP) would have over a privately listed company. 

Anyone think it's worth contacting Chorus directly first? Can only find one email address for them on their website.






985 posts

Ultimate Geek
+1 received by user: 35

Subscriber

  Reply # 760090 12-Feb-2013 14:13 Send private message

Funny. Your better off writting to the opposition MP Jacinda Adern (Labour). Im sure shes more likley to hassle the sitting National MP by way of some sort of debate in the chamber at a suitable time when the house meets regarding a similar topic or when the oppurtune arises !

Just remember, copper ADSL will be like having dialup modem speeds in 10 years time (and used for backup / fallback when fibre drops out etc).


1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Police Camera Van Disguise
Created by Reanalyse, last reply by lNomNoml on 21-Dec-2014 23:33 (75 replies)
Pages... 3 4 5


Do I have the right to return this?
Created by corksta, last reply by kiwibro111 on 21-Dec-2014 23:54 (45 replies)
Pages... 2 3


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3


Crew Drinking on Flights - Why!?
Created by networkn, last reply by Geektastic on 22-Dec-2014 09:35 (34 replies)
Pages... 2 3


Spark, the least secure part of your home network?
Created by NZtechfreak, last reply by NZtechfreak on 22-Dec-2014 14:05 (16 replies)
Pages... 2


Couriers starting to charge for redelivery
Created by mattwnz, last reply by rendezvous on 19-Dec-2014 11:45 (78 replies)
Pages... 4 5 6


Some lowlife is using my easy to remember number to commit idiocy
Created by joker97, last reply by kiwitrc on 22-Dec-2014 13:35 (13 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.