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746 posts

Ultimate Geek
+1 received by user: 17


Topic # 91453 13-Oct-2011 14:49 Send private message

Im at a complete loss as to why this is happening, recently youtube has been extremely slow and feels as if im on a dial up connection. It will take literally over an hour do load a 2min video, by that time ive given up on it... Browsing anything else is fine though.

It happens 80% of the time but once in a while a video will load fine as if by magic

Tried firefox and chrome on desktop with no apparent difference

Happens on 360p and above, 240p seems to work fine regardless of difference in compression ratios and such

Youtubes speedtest thing says im 808, ISP is 3289, and auckland is 5206

ISP: Actrix 
Modem/router: Netcomm NB6Plus4Wn
Sync rates: 6137/826
Line attenuation: 9.5/3.7 dB
 
Something up on the ISP side of things? 

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994 posts

Ultimate Geek
+1 received by user: 100


  Reply # 532892 13-Oct-2011 15:06 Send private message

Call actrix an find out?







746 posts

Ultimate Geek
+1 received by user: 17


  Reply # 532918 13-Oct-2011 15:45 Send private message

Fair point, will contact them

18587 posts

Uber Geek
+1 received by user: 740

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  Reply # 533040 13-Oct-2011 18:36 Send private message

What DNS servers do you use? Actrix's?




746 posts

Ultimate Geek
+1 received by user: 17


  Reply # 533041 13-Oct-2011 18:36 Send private message

Emailed them, got reply from customer service with 30mins or so with information. Replied with speedtest and tracert info and get a call from them 2 hours later saying how theyre doing upgrades at the moment and should be done by tomorrow afternoon.

Great customer service

994 posts

Ultimate Geek
+1 received by user: 100


  Reply # 533048 13-Oct-2011 18:45 Send private message

P1n3apqlExpr3ss: Emailed them, got reply from customer service with 30mins or so with information. Replied with speedtest and tracert info and get a call from them 2 hours later saying how theyre doing upgrades at the moment and should be done by tomorrow afternoon.

Great customer service


thats good to see, companies providing decent service :)





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