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748 posts

Ultimate Geek
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Topic # 95455 5-Jan-2012 00:31 Send private message

I have a Netcomm wireless N modem/router and am currently with Actrix and every night it likes to reset itself... It has done this the last 3 nights I  have been playing BF3 with friends but has also happened before.

If it doesnt get done what it wants to do it will connect for 5 secs, then reset again until it gets done with whatever. At that stage it will be fine until say... 12.30am ish and will often disconnect again and again often related with a zero hour.

Any ideas as to whats causing this? Modem setting? Dodgy modem? something with Actrix? 

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713 posts

Ultimate Geek
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  Reply # 564566 5-Jan-2012 06:14 Send private message

Does your isp force a IP change at mid night?

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  Reply # 564570 5-Jan-2012 07:28 Send private message

Is this an actual DSL disconnection? Or the modem resetting itself? Both have entirely different causes so it's essential to know what one it is.




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Ultimate Geek
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  Reply # 564676 5-Jan-2012 10:43 Send private message

@mckenndk
Not entirely sure, will send them an email now

@sbiddle
How would I be able to tell? Can't remember if the power light went out the DSL and PPP did

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Uber Geek
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  Reply # 564679 5-Jan-2012 10:46 Send private message

If the DSL light goes out, but the power remains lit, the most likely culprit is something regularly grabbing the phone line at a certain time.

A common one would be a monitored house alarm.



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Ultimate Geek
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  Reply # 564681 5-Jan-2012 10:48 Send private message

Good point runningman, we dont have a monitored alarm but we do have My Sky+ and a little scanner thing for this AC Nielsen thing we do that connects via the phone line

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  Reply # 564686 5-Jan-2012 10:53 Send private message

Any adsl filters at all on said devices??




Ross
ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5



748 posts

Ultimate Geek
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  Reply # 564694 5-Jan-2012 11:02 Send private message

AC Nielsen scanner is connected with a RJ11 to a fat phone cable to a 2x fat phone adapter (shared with phone)
Phone is connected to answering machine then a ADSL filter to the adapter aforementioned
My Sky+ has no filters on it that I can see

@mckenndk
They dont force IP changes as far as customer service is aware

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Ultimate Geek
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  Reply # 564713 5-Jan-2012 11:39 Send private message

By the looks of your setup the box will be the culprit, especially if out has no filter.

Dion

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  Reply # 564720 5-Jan-2012 11:52 Send private message

P1n3apqlExpr3ss: Good point runningman, we dont have a monitored alarm but we do have My Sky+ and a little scanner thing for this AC Nielsen thing we do that connects via the phone line


See if you can unplug all those devices for 24-48 hours, and see what happens. Given it's happening at the same time every day, it should be fairly easy to track down. Something that grabs the line at the expense of everything else (cutting everything else off) would be more common to kill the DSL signal, but something that generates unwanted noise on the line could have the same effect, such as your Sky or AC Neilson box.

IF this does solve your problem, the best solution to fix it is a master DSL filter (splitter) installation, so that the feed to your modem comes off before any of the other unwanted interferance.



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  Reply # 564743 5-Jan-2012 12:29 Send private message

I'll try unplugging My Sky and the scanner tonight and see if the problem persists

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  Reply # 564745 5-Jan-2012 12:33 Send private message

P1n3apqlExpr3ss: I'll try unplugging My Sky and the scanner tonight and see if the problem persists


my money is on My Sky 







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Ultimate Geek
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  Reply # 564751 5-Jan-2012 12:35 Send private message

nakedmolerat:
P1n3apqlExpr3ss: I'll try unplugging My Sky and the scanner tonight and see if the problem persists


my money is on My Sky 


My bet is probably on the scanner, it likes to beep a lot and sometimes we have to turn modem off for a few minutes to allow it to send its data 

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  Reply # 564811 5-Jan-2012 14:25 Send private message

P1n3apqlExpr3ss: AC Nielsen scanner is connected with a RJ11 to a fat phone cable to a 2x fat phone adapter (shared with phone)
Phone is connected to answering machine then a ADSL filter to the adapter aforementioned
My Sky+ has no filters on it that I can see

@mckenndk
They dont force IP changes as far as customer service is aware


*Every* device other than your modem needs a filter.


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  Reply # 565231 6-Jan-2012 10:02 Send private message

Any luck last night?



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Ultimate Geek
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  Reply # 565266 6-Jan-2012 10:50 Send private message

Unplugged the scanner last night and I may or may not have been playing Skyrim so it wasnt even under the usual "crash the modem" BF3 + Skype scenario but I didnt notice any resets/disconnects

Got a boatload of cables so ill try finding something that allows me to take the filter off the modem and on the scanner and My Sky

Also the ISP said there were a lot of disconnects and reconnects but I assume the modem resetting would reflect this as well as DSL disconnects?

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