As Xnet were having 'problems' with peak speeds, I didn't push the issue and suggested to my customer that Xnet were rather busy, which was accepted and not a problem. On Tuesday, I phoned the Sales team at Xnet and was advised they had no record of the online application. So why did the application appear to complete successfully?
I asked the rep to contact my customer to sign up the account, and was told it would be done the same afternoon. It didn't happen. And they didn't receive a call yesterday either.
It seems Xnet have enough customers. So I guess I should stop sending people their way.