exportgoldman:tkr001: Their answer/excuse is a load of bollocks. I am a fusion customer and was in the middle of a call when I got chopped off about 13:20. New connections my a
My biggest issues are that the helpdesk hours, and it's ability to get swamped and go to number not reachable during a fault is worrying.
It seems to me they are either changing too much gear, or they had a key staff member leave, or their not monitoring their network for outages and waiting for people to call on in.
... or perhaps they have never had the experience inhouse AND arent spending enough money on their network AND neglecting investment in service desk ... oh, that can all be summed up as NOT RUNNING A BUSINESS VERY WELL.
As an informed person, I cant see this changing in a hurry, and in fact will likely get worse in the forseable future. I just wrote to them to cancel my service and encourage others to at least write to their servcie desk and express your anxietys. Better yet, demonstrate it as I have..