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AKT



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Topic # 75317 16-Jan-2011 16:26 Send private message

I switched to VFX last month and I have a feeling I received a bill, but can't find it on my email or in my MyVfx portal - what address does it get sent from so I can search for it?  Searching for vfx doesn't find it

Thanks

Andy

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I'm @nate
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  Reply # 427721 16-Jan-2011 18:48 Send private message

AKT: I switched to VFX last month and I have a feeling I received a bill, but can't find it on my email or in my MyVfx portal - what address does it get sent from so I can search for it?  Searching for vfx doesn't find it


Bills arrive from [email protected]  I received last month's bill on 9 January @ 9:20am




AKT



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  Reply # 427724 16-Jan-2011 18:52 Send private message

Thanks for restoring my sanity!  I knew I'd seen it somewhere.

A

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  Reply # 427738 16-Jan-2011 19:29 Send private message

AKT: Thanks for restoring my sanity!  I knew I'd seen it somewhere.


No worries Smile




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  Reply # 428051 17-Jan-2011 14:50 Send private message

All your bills are available online via PDF through your account portal as well.

https://viewbill.xport.co.nz

If you haven't already created a login you will need your account number and a valid invoice number to do so.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



AKT



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  Reply # 428055 17-Jan-2011 15:04 Send private message

Yep, I found that after my bill.  Is there any way the MyVFX site could be linked to the billing portal as I struggled to find it.  Also, I couldn't setup or view my billing payment online, this would be good too.  I'll be phoning tonight to check if I have already set up a direct credit payment.

Thanks

A

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  Reply # 428064 17-Jan-2011 15:13 Send private message

I have to say I find it very confusing that there isn't a single page with links to all those different management subsites provided by WorldxChange on the WorldxChange page.

Try going to http://www.wxc.co.nz/ and finding where to see your bill, manage your VFX line, or anything else really. I know http://www.xport.co.nz/ lists all, but it's not intuitive.





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  Reply # 428067 17-Jan-2011 15:27 Send private message

freitasm: I have to say I find it very confusing that there isn't a single page with links to all those different management subsites provided by WorldxChange on the WorldxChange page.

Try going to http://www.wxc.co.nz/ and finding where to see your bill, manage your VFX line, or anything else really. I know http://www.xport.co.nz/ lists all, but it's not intuitive.



Yea their online self service system is terrible. One of the reasons I chose not to use them for office internet. Seriously if they made it half decent it may cost 30k but they'd save that on call center staff in no time. I had to constantly ring them up for the most basic stuff....





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  Reply # 428081 17-Jan-2011 16:05 Send private message

Fully agree here - online self service interfaces really need to ramp up and make it easier for the customer to actually use those things. Everything is so disjointed currently.

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  Reply # 428083 17-Jan-2011 16:16 Send private message

The link I've posted above should give access to all areas of your account with us using a single login. From billing records, calling records, internet services and vfx portal options.




Nicholas Cuc

Network Support
WorldxChange Communications
www.xnet.co.nz



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  Reply # 428090 17-Jan-2011 16:27 Send private message

freitasm: I have to say I find it very confusing that there isn't a single page with links to all those different management subsites provided by WorldxChange on the WorldxChange page.


This page has all the links you need.

As a (former) WxC dealer, I had no idea how disjointed all their different systems are, until I became a personal customer myself. 

One login, one portal, and you can do everything from within that, please.




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  Reply # 428116 17-Jan-2011 17:54 Send private message

http://www.xnet.co.nz/
There is a menu item My Stuff with 5 options. One is web mail, one is signing up to e-mailed bills, 2 of the items are identical (View Bill and Accounts, I think it used to be different), and the other item is VFX management.

So essentially there are only 2 pages, 1 for your account and 1 for VFX settings.




You can never have enough Volvos!


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