(3) All of the above
Why? Because I have wasted so much time with their stupid SIM cards in the last couple of months.
Purchased a new "on account" SIM card.
Problem was that the card that was in the packet didn't match the SIM card number on the sticker on the packet. Thus they activated the wrong card.
Annoying thing was that when I had problems, they insisted that I go and purchase a new card (and they would then credit me the cost of the new card). A completely unnecessary step when they could have simply checked the SIM card number and activated it correctly!
Purchased another card, this time prepaid.
Basically same problem yet again (wrong card in packet).
This meant that:
- The $20 credit I purchased at the same time was credited to another account
- I couldn't get setup with their online system.
- At one point they even reset the password on the wrong account and gave me access to somebody elses account!
2Degrees - I like your pricing and product mix - but your tech support isn't too hot.