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461 posts

Ultimate Geek
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Topic # 39112 9-Aug-2009 15:48 Send private message

Hi folks, just thought I would share my experience with trying to call a 2degrees number from my 2talk voip phone service. I have been trying since launch to phone my 022 number but kept getting message "We do not recognize the number you are calling. Please check the number and try again". The answer just came to me this afternoon and I am sharing it with you people on 2talk who may be having the same problem. The answer is adding |022x.|in the dial plan string on your ATA. Here is the string in my Linksys AG310 with the 022x. added.

(0[2-9][2-9]xxxxxx|[2-9]xxxxxx|021x.|022x.|0508x.|0800x.|025x.|027x.|028x.|029x.|00x.|1xx|01x|*x.)

After adding the 022x. no problems calling 022 numbers.

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137 posts

Master Geek
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  Reply # 244453 9-Aug-2009 16:04 Send private message

Thanks for that, just changed mine now before I run into the problem.

5342 posts

Uber Geek
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  Reply # 244509 9-Aug-2009 18:56 Send private message

I had the same problem and fixed it the same way. When I found I couldn't call I looked up the call records and found that after the 022 was dialed there was only 6 digits sent to line rather than 7..




Regards,

Old3eyes



461 posts

Ultimate Geek
+1 received by user: 3

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  Reply # 244531 9-Aug-2009 20:34 Send private message

I emailed 2talk as I thought there was a fault originally and they replied back saying they would check with their upstream provider. They were most greatful this afternoon when I explained to them what I had done and that they might need to put it in their setup guides and they quickly replied back and said yes they will update them.

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Uber Geek
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  Reply # 244533 9-Aug-2009 20:43 Send private message

Unless you have reasons to exclude certain prefixes for security reasons writing dialplans for specific number ranges is a very bad move.

The simplest and best way is to avoid using a complex dial plan like the one above and use a generic one that passes all dialled numbers through as dialled - this means that any new number ranges that are opened up will work automatically.

The above dialplan also can't dial 020 or 026 number ranges that are both currently in use.




461 posts

Ultimate Geek
+1 received by user: 3

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  Reply # 244536 9-Aug-2009 20:55 Send private message

Good point. I didnt write that dial plan it was the one on 2talks setup guides minus the 022x. I havent had to dial an 020 or 026 number hence their absence too but thanks for that info.



461 posts

Ultimate Geek
+1 received by user: 3

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  Reply # 245040 11-Aug-2009 06:14 Send private message

I have since modified the string now Steven and removed all the mobile prefixes in the string above and replaced them with 02x. I dialed numbers on the 2D, Vodafone and Telecom networks and all calls went through so am picking that will also work with the other mobile networks as well.

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