Today was the change over day from VF adsl to Snap VDSL.
Lost my pots phone dial tone this morning just after 9:00am, looked good.
Nothing happening by 12pm so called snap who assured me job was in system and would be done as the chorus guys work until 6pm.
3pm rolls by, still nothing. I also found it strange the fritz box was showing an adsl2 signal which is what I had with VF.
Decide to call back snap as I thought it odd the phone had been down for 6 hours and still no new service provided.
I got told again job was still in the system to be done and they would call me when it was completed.
Well 6pm comes around and no Internet/phone.
Call back snap who couldn't tell me much other than they would escalate it with chorus.
So I am now in the position where I have no phone and no Internet until I am assuming Tuesday at the earliest. To say I am p...... Off is an understatement.
I am assuming at this point that the issue is with chorus and not snap. However, given what I told the csr at 3pm about the phone being out for 6 hours I would have thought someone might have chased this up.
I will be looking at an account credit for the lost service from snap who I hope will then try to recover their loss from whoever is responsible.
I will post again when I get an update on what went wrong and who was to blame.