Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



699 posts

Ultimate Geek
+1 received by user: 143

Trusted
Snap Internet

Topic # 31655 25-Mar-2009 17:57 Send private message

Expect a 20-35min downtime tonight between 1am and 4am. A switch at the RAN will be getting rebooted to upgrade its firmware, as that will generate a full broadband outage we will be using this opportunity to upgrade some of our core network.

Cheers.




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



Create new topic
185 posts

Master Geek
+1 received by user: 8


  Reply # 203322 25-Mar-2009 19:55 Send private message

Thanks for letting us know.

But I'm sure I will be snoring away by then!!!

989 posts

Ultimate Geek
+1 received by user: 12


  Reply # 203330 25-Mar-2009 21:19 Send private message

It's nice to see this sort of thing posted in the correct places on some forums. Smile




rm *

378 posts

Ultimate Geek
+1 received by user: 2

Trusted

  Reply # 203334 25-Mar-2009 21:23 Send private message

Agreed, thanks for letting us know.




1675 posts

Uber Geek
+1 received by user: 171


  Reply # 203335 25-Mar-2009 21:28 Send private message

just as a matter of interest does the upgrade benefit the end user or is it just general maintenance



699 posts

Ultimate Geek
+1 received by user: 143

Trusted
Snap Internet

  Reply # 203357 25-Mar-2009 22:18 Send private message

vexxxboy: just as a matter of interest does the upgrade benefit the end user or is it just general maintenance


Short Term: No
Mid Term: Yes
Details: Sorry, can't say yet




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



3bit.com
5887 posts

Uber Geek
+1 received by user: 194

Moderator
Trusted
Subscriber

  Reply # 203605 26-Mar-2009 20:39 Send private message

RalphFromSnap: Expect a 20-35min downtime tonight between 1am and 4am. A switch at the RAN will be getting rebooted to upgrade its firmware, as that will generate a full broadband outage we will be using this opportunity to upgrade some of our core network.


Hey Ralph, a couple of ideas from a customer's point of view:

1. I completely forgot about this, and last night when my internet died I used my datacard to go to the snap website to see if there were any planned outages - that page never changed.  It would be good to have that updated whenever there is network issues.

2.  If I didn't have a datacard, it would be good to signup for a SMS alert, I'm more than happy to pay the 20 cents per message if I'm told why my internet is down.

If you need systems to handle #2 I'm sure we can help you out Cool

Other than that, I've been very satisfied with speeds and the helpdesk at Snap, keep up the good work!




Phil Gale
1097 posts

Uber Geek
+1 received by user: 39

Trusted
Red Jungle
Subscriber

Reply # 203679 27-Mar-2009 09:47 Send private message

Or... go to bed!




Red Jungle: we make fantastic software

RSS  Twitter  Facebook  Skype

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by Hobchild on 26-Oct-2014 00:11 (92 replies)
Pages... 5 6 7


House Auctions
Created by t0ny, last reply by Elpie on 26-Oct-2014 00:54 (45 replies)
Pages... 2 3


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by NonprayingMantis on 25-Oct-2014 19:48 (28 replies)
Pages... 2


Neon - Sky's new streaming service
Created by JarrodM, last reply by JimmyH on 25-Oct-2014 17:37 (29 replies)
Pages... 2


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by tungsten on 25-Oct-2014 20:22 (115 replies)
Pages... 6 7 8


5Ghz AP recommendations?
Created by ubergeeknz, last reply by sbiddle on 24-Oct-2014 12:42 (12 replies)

Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Thief taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.