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25 posts

Geek


  Reply # 470277 17-May-2011 21:34 Send private message

Agreed.  That's why I went for someone else.  Not that was the only point, but in he end it swayed me.

181 posts

Master Geek


  Reply # 470302 17-May-2011 22:11 Send private message

HyperBlade:
Your old site wasn't great, but at least it worked...


+1...

I must say that whilst I am a happy Snap customer, I am NOT a fan of the new webpage - I find the information and details confusing! For a start, "new" plans were offered, but for someone who has just looked at the site "recently", there is no mention that these plans were "new", or that Snap was introducing new plans, etc, so fo a moment I really DID wonder has Snap suddenly become someone else and whether I visited the correct page or not!  And not to mention support pages (which really should be one of your more importnt pages) is missing!

And with the new account page it broke my Firefox NetUsage meter! Frown  Definitely not please about that!

So, sorry to say Snap, not a great effort in my opinion...


2048 posts

Uber Geek
+1 received by user: 286

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Subscriber

  Reply # 470872 18-May-2011 23:17 Send private message

gjm: Had a look on the snap website at the staff profiles but couldnt see you. Where are you Ralph?


I heard Ralph was a fictional employee of SNAP who doesn't really exist in the real world, a little like the team mascot ;)

It is interesting reading what's in the background of one of their network engineers :)

White board says:
E120 MPLS
Core QoS
Juniper Radius
New VoIP Platform
CCL Red [something]







728 posts

Ultimate Geek
+1 received by user: 163

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Snap Internet

  Reply # 471198 19-May-2011 16:32 Send private message

HyperBlade:
RalphFromSnap: 
Thanks for your other website feedbacks, I'll pass it to the Devs


While your passing feedback to them, could you please pass the following.

*as per previous note* Was too long to quote :)


And the major one.

NO SUPPORT INFO 

Yep great new site and now i'm stuck trying to set up a connection trying to remember the connection details and find your new site hasn't got any of your help documents or setup info.

Your old site wasn't great, but at least it worked...

Worst signup experience ever... 



Yikes!! I would agree that it hasn't been the best transition. I guess we were just too eager to give out the new plans.  I have passed your feedback.

If you have signed up with us, your first month is free. Silver lining? :)




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





728 posts

Ultimate Geek
+1 received by user: 163

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Snap Internet

  Reply # 471202 19-May-2011 16:36 Send private message

insane:
gjm: Had a look on the snap website at the staff profiles but couldnt see you. Where are you Ralph?


I heard Ralph was a fictional employee of SNAP who doesn't really exist in the real world, a little like the team mascot ;)

It is interesting reading what's in the background of one of their network engineers :)

White board says:
E120 MPLS
Core QoS
Juniper Radius
New VoIP Platform
CCL Red [something]






Maybe Ralph is even a girl...hahahahaha.

Won't deny this. You're correct :) Maybe we shold do a competition for a Ralph avatar to go on our team page? :)




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



I'm @nate
5909 posts

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+1 received by user: 205

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  Reply # 471217 19-May-2011 17:06 Send private message

insane: I heard Ralph was a fictional employee of SNAP who doesn't really exist in the real world, a little like the team mascot ;)


I heard Ralph was best mates with Santa, the Easter Bunny, the Tooth Fairy et al.






728 posts

Ultimate Geek
+1 received by user: 163

Trusted
Snap Internet

  Reply # 471220 19-May-2011 17:12 Send private message

nate:
insane: I heard Ralph was a fictional employee of SNAP who doesn't really exist in the real world, a little like the team mascot ;)


I heard Ralph was best mates with Santa, the Easter Bunny, the Tooth Fairy et al.


Yeah, they say hi! lol




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^MC Michelle - Technical Lead
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



804 posts

Ultimate Geek

Trusted

  Reply # 471265 19-May-2011 19:20 Send private message

 
Yikes!! I would agree that it hasn't been the best transition. I guess we were just too eager to give out the new plans.  I have passed your feedback.

If you have signed up with us, your first month is free. Silver lining? :)


Ah silver lining maybe, I have just learnt through a random post on your facebook that the free month entails been locked in for 12 months. Not really keen for a 12 month contract, where can we opt out? Also when will customers be contacted directly and informed of the conditions? 

31 posts

Geek


  Reply # 471706 20-May-2011 19:25 Send private message

RalphFromSnap:
HyperBlade:
RalphFromSnap: 
Thanks for your other website feedbacks, I'll pass it to the Devs


While your passing feedback to them, could you please pass the following.

*as per previous note* Was too long to quote :)


And the major one.

NO SUPPORT INFO 

Yep great new site and now i'm stuck trying to set up a connection trying to remember the connection details and find your new site hasn't got any of your help documents or setup info.

Your old site wasn't great, but at least it worked...

Worst signup experience ever... 



Yikes!! I would agree that it hasn't been the best transition. I guess we were just too eager to give out the new plans.  I have passed your feedback.

If you have signed up with us, your first month is free. Silver lining? :)


I'm already a snap customer, i was signing up a non computer literate family member.

Please just make sure the site gets fixed.

I'm wanting to switch another 2 family member over and i'm just not going to bother trying until its fixed, they would be to confused going through the sign up process.




 

1722 posts

Uber Geek
+1 received by user: 186


  Reply # 473169 23-May-2011 20:58 Send private message

just a quick thanks to who ever fixed the problem that stopped my  usage monitor from working, now all okSmile

2370 posts

Uber Geek
+1 received by user: 132


  Reply # 473222 23-May-2011 22:52 Send private message

Any sort of hint to when Mobile will be launching ;)





2013 MacBook Air (4GB/1.3GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 5 (16GB/White/Telecom NZ) - Xperia Z C6603 (16GB/Purple/Telecom NZ)

Sam, Auckland 
Skype: tardtasticx

31 posts

Geek


  Reply # 477730 4-Jun-2011 13:38 Send private message

RalphFromSnap:
HyperBlade:
RalphFromSnap: 
Thanks for your other website feedbacks, I'll pass it to the Devs


While your passing feedback to them, could you please pass the following.

*as per previous note* Was too long to quote :)


And the major one.

NO SUPPORT INFO 

Yep great new site and now i'm stuck trying to set up a connection trying to remember the connection details and find your new site hasn't got any of your help documents or setup info.

Your old site wasn't great, but at least it worked...

Worst signup experience ever... 



Yikes!! I would agree that it hasn't been the best transition. I guess we were just too eager to give out the new plans.  I have passed your feedback.

If you have signed up with us, your first month is free. Silver lining? :)


So two weeks later you still have no support info set up.

http://www.snap.net.nz/snap/support

Very disappointing that the basics can't be done right.

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