Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.

152 posts

Master Geek

Topic # 93277 17-Nov-2011 09:33 Send private message

So on Tuesday there was a voice message on my phone saying that my Xnet account had been compromised and they had logged another connection logging in while I was connected. They suggested I call them when I got the message.

When I called them they didn't really have much info for me other than they thought that the connection was made through a RAN than was in the Auckland area where I'm located in the lower South Island. Also that there had been extra data usage. From what I could see there was about 10 - 15 gig downloaded at night which doesn't matter much as I'm on the torrent plan.

The things that concern me about the whole thing is the person would have needed to know my Xnet User name which is unique to Xnet and not used any where else (I don't use the Xnet email system). The person would have needed to know my password which is random numbers and letters. The other thing is the person would have to be a Xnet customer to have the tunnel to Xnet to use my account details and not with another ISP.

The only place I access my Xnet account is at home on my own computer or at work on my work computer which is only used by me as I am the System Administrator there. I've gone through both computers with a fine tooth comb to make sure they are infection free which they are. I also double checked my router (US Robotics 9108) to make sure it was still locked down, which it is. It can only be accessed to be configured etc via the internal LAN.

Being a Systems Administrator, when something like this happens I like to get to the bottom of it so it doesn't happen again. Any ideas?

On a side note when I called Xnet to return there call, they didn't ask for any of my details. No account number, my name or any security details to even verify who I was. I didn't even call from a phone number associated with the account. I feel that was rather slack of Xnet considering what had just happened to my account and then offering to change my password over the phone.

Create new topic
1599 posts

Uber Geek
Inactive user

  Reply # 546326 17-Nov-2011 09:47 Send private message

You didn't have to provide details when they called? A guy probably just rung up and asked what the password was.

152 posts

Master Geek

  Reply # 546329 17-Nov-2011 09:53 Send private message

No when I called Xnet back after listening to the voice message using there 0800 number they didn't ask for any details.

332 posts

Ultimate Geek
+1 received by user: 3


  Reply # 546339 17-Nov-2011 10:09 Send private message

Hi Bjorn,

I will be investigating this matter today & will call you to discuss.


152 posts

Master Geek

  Reply # 546376 17-Nov-2011 10:52 Send private message

Give me a call on my cell phone you should have listed on my account as I am at work.

Cheers :) 

Create new topic

Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Trending now »

Hot discussions in our forums right now:

Windows 10 News - 22 Jan
Created by Regs, last reply by Technofreak on 25-Jan-2015 22:16 (103 replies)
Pages... 5 6 7

Police Speed Campaign - Summer 2014/2015
Created by nzkiwiman, last reply by KiwiNZ on 25-Jan-2015 09:21 (74 replies)
Pages... 3 4 5

Police above the law ?
Created by heylinb4nz, last reply by Geektastic on 24-Jan-2015 13:22 (115 replies)
Pages... 6 7 8

How (not) to run a hotel
Created by MikeAqua, last reply by Glassboy on 25-Jan-2015 22:10 (63 replies)
Pages... 3 4 5

Spark customers get Lightbox free for 12 months
Created by freitasm, last reply by nyquist on 25-Jan-2015 10:24 (128 replies)
Pages... 7 8 9

Customer services changes
Created by freitasm, last reply by mattbush on 22-Jan-2015 15:29 (102 replies)
Pages... 5 6 7

Best place to buy mid-level laptop with SSD?
Created by SumnerBoy, last reply by richms on 24-Jan-2015 14:33 (39 replies)
Pages... 2 3

Who gives the best after hours fault service?
Created by Wadec, last reply by quickymart on 25-Jan-2015 18:07 (18 replies)
Pages... 2

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.