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152 posts

Master Geek

Topic # 93277 17-Nov-2011 09:33 Send private message

So on Tuesday there was a voice message on my phone saying that my Xnet account had been compromised and they had logged another connection logging in while I was connected. They suggested I call them when I got the message.

When I called them they didn't really have much info for me other than they thought that the connection was made through a RAN than was in the Auckland area where I'm located in the lower South Island. Also that there had been extra data usage. From what I could see there was about 10 - 15 gig downloaded at night which doesn't matter much as I'm on the torrent plan.

The things that concern me about the whole thing is the person would have needed to know my Xnet User name which is unique to Xnet and not used any where else (I don't use the Xnet email system). The person would have needed to know my password which is random numbers and letters. The other thing is the person would have to be a Xnet customer to have the tunnel to Xnet to use my account details and not with another ISP.

The only place I access my Xnet account is at home on my own computer or at work on my work computer which is only used by me as I am the System Administrator there. I've gone through both computers with a fine tooth comb to make sure they are infection free which they are. I also double checked my router (US Robotics 9108) to make sure it was still locked down, which it is. It can only be accessed to be configured etc via the internal LAN.

Being a Systems Administrator, when something like this happens I like to get to the bottom of it so it doesn't happen again. Any ideas?

On a side note when I called Xnet to return there call, they didn't ask for any of my details. No account number, my name or any security details to even verify who I was. I didn't even call from a phone number associated with the account. I feel that was rather slack of Xnet considering what had just happened to my account and then offering to change my password over the phone.

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1599 posts

Uber Geek
Inactive user

  Reply # 546326 17-Nov-2011 09:47 Send private message

You didn't have to provide details when they called? A guy probably just rung up and asked what the password was.

152 posts

Master Geek

  Reply # 546329 17-Nov-2011 09:53 Send private message

No when I called Xnet back after listening to the voice message using there 0800 number they didn't ask for any details.

329 posts

Ultimate Geek
+1 received by user: 3


  Reply # 546339 17-Nov-2011 10:09 Send private message

Hi Bjorn,

I will be investigating this matter today & will call you to discuss.


152 posts

Master Geek

  Reply # 546376 17-Nov-2011 10:52 Send private message

Give me a call on my cell phone you should have listed on my account as I am at work.

Cheers :) 

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