"We are aware there is a performance issue with the Axim running Pocket PC 2003," said Jess Blackburn, a Dell spokesman. "We are working to implement a solution for our customers."
Dell found a glitch inside software it created as part of the 2003 upgrade. The Dell software was designed to work with the Windows Mobile 2003 for Pocket PC operating system. However, the glitch is not related to Windows Mobile 2003 for Pocket PC software itself, Blackburn said.
A large number of users complained about performance issues on Dell Axim Pocket PC when using the product with the new Microsoft Windows Mobile OS. This issue is now being looked after by Dell engineering.
