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Amazon Web Services launches Australian technical support centre

Posted on 24-Apr-2013 11:09 | Filed under: News

Amazon Web Services, Inc. says adoption of AWS by Australia and New Zealand (ANZ) customers has grown to more than 14,000 users since the launch of the AWS Sydney Region in November 2012.

ANZ customers across a wide variety of business sizes and industries are deploying and accelerating their use of AWS. Customers are taking advantage of AWS’s pay-as-you-go suite of cloud infrastructure services to speed time to market without any upfront capital investment.

The new AWS Sydney Region enables customers to store data locally, eliminate the costs of overseas data transfers, and regularly achieve single-digit millisecond latency to access applications in Sydney and low latency throughout ANZ.

To support its fast growing customer base in ANZ, AWS is also announcing the launch of a new local Support Center staffed with IT professionals experienced in AWS best practices and problem resolution. The AWS technical Support Center in Australia joins the company’s global network of customer support operations, helping customers of all sizes and technical abilities successfully utilize AWS products and features.

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced technical support engineers.

In addition, AWS is announcing that AWS Marketplace software applications from third party software vendors are now available to all customers using the AWS Sydney Region. Customers can purchase software through AWS Marketplace and, with a single click, deploy the application along with the ideal configuration of AWS Cloud infrastructure needed to support it. Over 100 software products for production, testing and development purposes are currently available in the AWS Sydney Region, including MongoDB, aiCache, Citrix Netscaler, F5, Jaspersoft, and Microstrategy, with more software applications being added continuously.

“In the five months since it launched, the AWS Sydney Region has been one of the fastest growing Regions ever. Customers across Australia and New Zealand are using AWS to build business critical solutions, develop new projects quickly, and manage enterprise applications,” said Adam Selipsky, Vice President, Amazon Web Services, Inc. “In response to this strong demand from customers, we continue to invest in the region by growing both our IT infrastructure and our local team - including account managers, solutions architects, partner alliance managers, and experienced engineers for our local AWS Support Center.”

ANZ customers are adopting AWS to run enterprise applications, perform backup and disaster recovery operations, build e-commerce platforms, make better decisions through big data analytics, launch new businesses, enhance test and development of applications, host websites, deliver global social and mobile applications, and extend on-premises environments.

A local New Zealand company using AWS is Snapper, New Zealand’s leading contactless payment system, generating over 115 million transactions across 1,000 buses, 3,000 taxis and hundreds of retailers in the country. The company embarked on a cloud strategy by using AWS services with the help of Fronde, a member of the AWS Partner Network (APN). “We are currently running a hybrid architecture that securely integrates the Amazon Virtual Private Cloud with our on-premises infrastructure. This enables us to design effective, demonstrable disaster recovery solutions,” said Norman Comerford, CTO, Snapper. “Our cloud strategy based on the highly reliable AWS services has given us the flexibility to rapidly innovate our customer offerings while reducing our total cost of ownership (TCO) by over 52 percent."