Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
To hire a cab you only need SMS
Posted on 5-Aug-2003 08:01 | Filed under: News

Mobile phone users in Auckland just need to SMS TAXI and an address to a specific number and a cab will be on its way.

The technology, created by TXTCentre, allows the connection between SMS and call centres. Any industry can use this kind of approach. Incoming SMS are queued like other calls, providing an an alternative contact method. Instead of calling into a call center by land or mobile phone, customers and prospects can send an organization a txt message which signals a request for service.

Another feature of TxtCentre is Integrated Txt Response (ITR), which is the txt equivalent of Integrated Voice Technology (IVR). ITR enables automation by providing options or information to consumers without the drawbacks associated with IVR. For example, a “caller” can read each option while under no time pressure to pick the appropriate response. ITR can also be much quicker than IVR because consumers read rather than have to listen to, the options.

Txt messaging is a fast growing phenomenon – even in the older age groups. It used to be the domain of the under 20 age group, however, today txt messaging extends across all ages as a result of parents learning from their children and from aging of the original txt “pioneers”. The group of people who do not txt shrinks monthly. Every day there are approximately 50M txt messages sent and this figure grows month on month.



More information: http://www.txtcentre.com/...
Trending now »

Hot discussions in our forums right now:

YouTube has crashed.
Created by Coil, last reply by stinger on 17-Oct-2018 20:59 (25 replies)
Pages... 2


Government changes tack on online shopping GST to avoid price hikes
Created by tripp, last reply by sbiddle on 20-Oct-2018 06:06 (56 replies)
Pages... 2 3 4


Price of Petrol
Created by Bluntj, last reply by MikeAqua on 18-Oct-2018 08:38 (206 replies)
Pages... 12 13 14


Gaming away from home
Created by networkn, last reply by TheoM on 17-Oct-2018 21:00 (17 replies)
Pages... 2


2degrees wifi calling issues
Created by dfnt, last reply by dfnt on 17-Oct-2018 15:28 (45 replies)
Pages... 2 3


Transferring domain in to MetaName
Created by tardtasticx, last reply by timbee on 19-Oct-2018 23:02 (13 replies)

ebikes
Created by Geektastic, last reply by robjg63 on 17-Oct-2018 10:13 (27 replies)
Pages... 2


Wellington is practically cut off, Labour Weekend Friday
Created by DarthKermit, last reply by Geektastic on 20-Oct-2018 20:06 (24 replies)
Pages... 2