Polycom, Inc. has announced several new services offers designed to help IT administrators make smarter decisions, drive adoption and protect their unified communications and collaboration investments – now and into the future. One of the innovations, Polycom RealAccess services delivery platform, puts personalised and near-real-time data at their fingertips through a secure, cloud-based portal, giving them the power to analyse, manage and make evidence-based decisions about their collaboration environment.
“Organisations are making significant investments in collaboration technology, and because every organisation is unique, they need a partner who can build a solution that satisfies their business needs today and well into the future,” said Navin Mehta, Polycom Senior Vice President of Global Services. “Polycom’s new services provide a clear roadmap for success from planning and evaluation through deployment and ongoing operations. Having the right partner every step of the way helps our customers create better user experiences, which drives adoption and faster return on their investment.”
Through a set of innovative and highly differentiated applications, the Polycom RealAccess services delivery platform provides IT with important data on utilisation, capacity and success rates, giving IT administrators the information they need to make faster and smarter decisions. The platform improves solution performance by identifying issues quickly and proactively, which ultimately improves end user experiences. It also gives IT the flexibility to choose specific applications that best fit their needs, such as asset Management, analytics and a video library containing short how-to training videos to help people use collaboration tools, driving adoption across all levels of the organisation.
“With the Polycom RealAccess services delivery platform, Polycom has changed the way we approach asset and capacity management,” said Laurent Chartier, Global IT Building Manager at SCOR, a global reinsurance company. “By giving us the information, resources and analytics we need, in simple and easy to access ways, Polycom makes our decisions easier and gives us clear feedback on their impact.”
Polycom also has broadened its Managed Services offering to meet the needs of customers who want to outsource all or part of their video collaboration investments. The expanded offers cover the Polycom RealPresence Platform (video infrastructure) and endpoints through state-of-the-art monitoring, management, hosting and transformation services, allowing IT departments to spend more time on their strategic priorities. Polycom Managed Services proactively monitors, detects and resolves new issues or threats to current infrastructure, while offering robust reporting and diagnostic tools that are designed to create efficiency and maximise return on investment. The new offerings also give customers the ability to choose the level of service they need.
Organisations of any size adding enterprise voice to their Microsoft Lync (Skype for Business) deployments and using Polycom VVX business media phones will now have the benefit of Polycom’s support and expertise with Polycom VVX Services for Lync. These services offerings help customers optimise their networks and infrastructure, familiarise administrators and users with the features of the device, as well as provide assistance from planning to going live and beyond.
The Polycom RealAccess services delivery platform and Polycom Managed Services are globally available now from Polycom and certified partners. Polycom VVX Services for Lync will be available mid-2015.