TNT Express will deploy up to 24,000 Windows Mobile-based devices to its drivers and warehouse operatives over the next three years. This constitutes the largest customer deployment of Windows Mobile-based devices by a European based company to date. Through implementing their next generation of mobile technology TNT drivers will communicate with TNT Express local offices using a software application, designed and built specifically for them, using the Microsoft .NET Compact Framework. This communication involves the sending and receiving of a variety of job specific information immediately. The deployment, which is scheduled to begin in January 2004, will enable TNT Express to deliver an enhanced experience to customers and benefit from improved worker efficiency, leading to a reduction in bottom line costs and maintaining their commitment to be the fastest and most reliable express delivery company.
Each driver will be able to use a Windows Mobile-based device to communicate with the central office via a variety of mobile communication protocols. They will use a TNT designed application running on a Windows Mobile-based device to receive new job allocations, send job completion notices and, in the future, obtain digital signatures as proof of receipt from customers.
The implementation will begin with an initial deployment of 1,000 Windows Mobile-based devices in thirteen countries. Connectivity will be provided by a variety of local mobile operators. The first stage of the deployment follows an initial trial, which took place between the 10th November and the 21st November 2003.