Trans-Tasman communications technology specialist Pyrios (formerly known as Agile) has inked a deal with Interactive Intelligence to bring cloud contact centre services to the New Zealand and Australian markets.
Pyrios says the new partnership further expands a growing technology portfolio geared to helping contact centres meet rising expectations of highly-personalised customer service.
The partnership is already well on its way with the successful deployment of Interactive Intelligence’s Customer Interaction Centre (CIC) to national employment services provider Workskil Australia.
Workskil Australia CEO Nicole Dwyer said: “Our organisation had never previously delivered centralised support services. Implementation of the Australian Government’s jobactive Employment Services programme in 2015 mandated a rapid deployment requirement and a software solution which would minimise the learning curve for our staff. Our selection of Pyrios to deliver Customer Interaction Centre™ provided us a smooth transition, and allowed us to deliver a responsive and high-level of customer service to our clients.”
The national not-for-profit organisation employs more than 400 staff and provides a range of employment, work experience, disability, youth, indigenous and health services across New South Wales, South Australia and Victoria.
Pyrios head of product and marketing Simon Nicholson said the partnership introduced flexible subscription-based services from on-premise and public cloud platforms. “We selected Interactive Intelligence on the basis of their recognised leadership and an innovative roadmap that supported our cloud service strategy.”
“We’re delighted to have Pyrios on board as a partner across Australia and New Zealand,” says Brendan Maree, Senior Vice President, Australia, New Zealand and Japan, Interactive Intelligence. “They bring deep contact centre experience, and their ability to integrate line of business applications is second to none. At the same time, we’re thrilled to support innovative organisations such as Workskil Australia with leading-edge technology which not only helps them thrive but also assists in this instance to support quality outcomes for Australians seeking employment.”
Pyrios is supporting Interactive Intelligence’s full suite of CIC and PureCloud contact centre applications, including multimedia, workforce optimisation, analytics, and self-service.