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New Zealand customers who bought Samsung Note7 to have it replaced
Posted on 3-Sep-2016 09:17 | Tags Filed under: News



Samsung has issued today local information regarding the worldwide recall of its new Samsung Note7 smartphone. On this note the company says it has recently worked on reported battery incidents with the new Galaxy Note7 exploding and has found a battery cell issue.

 

To date, there have been 35 cases that have been reported globally (none have been reported in New Zealand).

 

Samsung is going through a thorough inspection with their suppliers to identify possible affected batteries in the market. Until this inspection is completed the company have stopped sales of the Galaxy Note7.

 

For customers who already have Galaxy Note7 devices, wSamsung will voluntarily replace their current device with a new one over the coming weeks.

 

Customers are advised to go into the store that they purchased their Note7 from. For on-line purchases please either visit that operator’s store or call the Samsung Call centre on 0800 Samsung and a representative will be able to guide you where you can get your replacement Note7.

 

Spark New Zealand distributed a note to the press (no pun intended) saying the company will stop selling the Samsung Galaxy Note7 until further notice. Any customer who has purchased a Samsung Galaxy Note7 from Spark has the option of swapping it out for an alternative device, with the difference refunded, or choosing a full on-account refund. Alternatively, Spark customers can choose to retain their device and receive the replacement Note7 at a later date. These refunds or exchanges for Spark customers can be done in any Spark store.

 

Vodafone New Zealand has also announced how they will be handling the recall. Vodafone customers with a Galaxy Note 7 have the following options when they go into a Vodafone store:

 

  • Hand back your Galaxy Note 7, pick up a Samsung Galaxy J5 (yours to keep), and your Galaxy Note 7 will be replaced when new stock is available (could be approximately 4 weeks);
  • Swap your Galaxy Note 7 for another Samsung product (for example an S7 Edge) and get the difference in price refunded;
  • Get a full refund for their Galaxy Note 7; 
  • Return your Galaxy Note 7 and use the refund to purchase any other device, of any brand, that is in stock; or
  • Wait until a new Galaxy Note 7 is available and change-over to a new device then (could be approximately 4 weeks).



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