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Sprint customers finding problems with Sony Ericsson T608 support
Posted on 10-Jan-2004 18:27 | Filed under: News


Sprint customers finding problems with Sony Ericsson T608 support
The Sony Ericsson T608 is one of the first mobile phones to offer built in Bluetooth while connected to a CDMA network. Sony Ericsson has decided to stay away from the CDMA market around the world, except in the United States, and the T608 was only released after six months of the original announcement, when users were not sure anymore if a CDMA operator would offer a Bluetooth mobile phone.

Some users have reported to Geekzone that Sprint help desk simply can not help them when Bluetooth enters the equation. We tried contacting Sprint Customer Services using their web forms and did not receive a reply. We also tried sending an e-mail to their press contact, but did not receive a reply either.

Most of the users are having problems in two distinct areas: connecting the handheld device to the mobile phone, and how to connect the mobile phone to the CDMA stream.

Some users reported to us that Sprint representatives replied with "Sprint does not have any information on how to use the Bluetooth technology", when asked how to connect a handheld device (like a Windows Mobile Pocket PC or Palm OS PDA) to the Sony Ericsson T608 via Bluetooth. We recommend readers to check our Bluetooth Guides for instructions with step-by-step images on how to do this.

The other problem faced by users is "What connection settings to use when the handheld connects to the mobile phone?". Most CDMA carriers will require the user to enter the number #777 to connect to their digital network, and some may require a user name and password. This number should be known by Sprint representatives, since it's the same used for users of desktop and laptop computers connecting to their network via cable for instance. But, again, Sprint representatives did not inform the users about this.

Another problem users are facing is that the Sony Ericsson T608 is currently available on a plan with 3MB limit. The T608 is not available with Sprint service plans providing Unlimited PCS Vision access.


More information: http://www.sprint.com...





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