Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Countdown launches new proximity online shopping app
Posted on 4-Nov-2017 13:50 | Filed under: News

Countdown has launched an innovative new app designed to make its online grocery pick-up service even faster and easier for customers. The Countdown Click & Collect app, available for both Android and iOS, alerts customers that their online grocery order is ready for collection and then lets the store team know when that customer is on their way.

 

In a first for New Zealand retailers, the Click & Collect app uses GPS to create a ‘geo-fence’ with a 400-meter radius around a Countdown store. As a customer approaches the store and ‘breaks’ the fence, the in-store team is alerted. A message is sent back to the customer’s device to let them know the store is aware they’re near and is getting their order ready for collection. When the customer arrives, the order is ready for collection at the same time.

 

Countdown’s Head of Online, Sally Copland, says Countdown has been leading the online shopping industry for more than 20 years and the Click & Collect app is the latest technology available in the country. 

 

“This is brand new for New Zealand, using proximity technology to improve the customer’s online shopping experience. The beauty of the Countdown Click & Collect app is it allows our team to have a customer’s order ready as soon as they walk through the door, streamlining the whole process of collection and making sure customers can quickly drop in, pick up their groceries, and get back on their way.

 

“We’ve also recently dropped the fees of online delivery and our Pick up collection service meaning that in some cases you get all your grocery shopping done for free. This further cements our leading position in the market,” says Sally.

 

The first store to offer Countdown Click & Collect was Countdown Mt Roskill, with Countdown Whangarei, Takapuna, Birkenhead, Chartwell, Tauranga, Kilbirnie and Bush Inn now also set up with the ‘geo-fence’. It is our intention to extend this service across our entire network in the coming months.

 

“We are really pleased with the reaction to the app so far. We have already had more than 3,600 downloads of the new app across the eight participating stores,” she says.

 

Countdown is working with technology partner Localz to build the app. Based in Melbourne, Localz uses location and customer data to help businesses improve their delivery processes.

 

Localz Chief Executive Tim Andrew says, “Countdown is a forward-thinking retailer that has grasped the individual economy – the ‘i-conomy’. Customers know what they want, where they want it and when. The Click & Collect app delivers this.”

 

Sally Copland says customers only need an email address to set up the app. It also includes a simple two-question survey to gain instant feedback on the experience.

 

“We’re all about using technology to make it simpler for our team and better for our customers,” she says. “The survey feedback will be used to perfect the app so that we are delivering a service that customers want.”

 



Trending now »

Hot discussions in our forums right now:

is VDSL speed a good indicator of what it might be when switch to fibre?
Created by iamsammajor, last reply by iamsammajor on 19-Sep-2018 17:27 (21 replies)
Pages... 2


Weird Microwave Question
Created by networkn, last reply by tdgeek on 19-Sep-2018 19:47 (18 replies)
Pages... 2


New Zealand housing market (particularly Auckland)
Created by quickymart, last reply by MileHighKiwi on 19-Sep-2018 20:59 (272 replies)
Pages... 17 18 19


why there is so much lag within the same company.
Created by RayZhou, last reply by RayZhou on 17-Sep-2018 20:07 (27 replies)
Pages... 2


The Apple Watch Series 4, iPhone XS, XS Max and XR discussion and owners thread
Created by JEDENZED, last reply by daksta on 19-Sep-2018 18:51 (232 replies)
Pages... 14 15 16


Signal strength of -104 to -120 dBm on Vodafone at home, will that be enough to receive a text?
Created by Tomahawk66, last reply by Tomahawk66 on 16-Sep-2018 12:51 (24 replies)
Pages... 2


IOS 12 impressions
Created by 3puttssuck, last reply by trig42 on 20-Sep-2018 08:57 (69 replies)
Pages... 3 4 5


GSuite/Metaname
Created by SheriffNZ, last reply by SheriffNZ on 20-Sep-2018 08:43 (22 replies)
Pages... 2