Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Almost 20,000 people claim credits from Spark
Posted on 29-Jun-2018 10:40 | Filed under: News



Spark has so far refunded almost 20,000 former customers who had credits on their accounts. 

 

Last month, Spark launched a public campaign to encourage former customers to claim refunds. Of the almost 135,000 former customers contacted by mail or email at their last known address, around 15% have so far claimed their money. 

 

Grant McBeath, Acting CEO of Spark Home, Mobile and Business says, “This is a good start toward our goal of making sure our past customers get what’s theirs. We’re keeping the claims website open and we hope many more visit it and give us the details we need to confirm if they're owed a refund.” 

 

McBeath said there were a range of reasons why a former customer might have a credit left on their old account. Some were left in credit at the end of their account termination process due to the way their final bill was calculated. Others didn’t cancel an automatic payment before leaving or mistakenly paid their final bill twice. In some cases, a refund from a billing error on Spark’s part was discovered after customers had left. 

 

Spark has contacted those customers who left sometime in the last seven years and have a balance of $1 or more. Customers are being given the choice of having their money sent to a personal bank account, transferred to a different Spark account, or donated to a worthy cause at the Spark Foundation. 

 

Anyone who believes they might have a refund on their old Spark account can head to www.spark.co.nz/refund to check if they’re owed anything. 

 









Trending now »

Hot discussions in our forums right now:

Apple News+ and Apple TV+ Announcement
Created by hairy1, last reply by Dingbatt on 26-Mar-2019 19:47 (22 replies)
Pages... 2


"Forced" to have fiber installed ?
Created by xpd, last reply by richms on 26-Mar-2019 18:42 (15 replies)

Low Paywave uptake in New Zealand
Created by hairy1, last reply by mattwnz on 27-Mar-2019 00:03 (28 replies)
Pages... 2


Introducing Apple TV+
Created by Zepanda66, last reply by surfisup1000 on 26-Mar-2019 14:12 (14 replies)

Fiber or VDSL for me
Created by xpd, last reply by networkn on 27-Mar-2019 01:34 (25 replies)
Pages... 2


Samsung Galaxy S10/S10 Lite/S10+ Announcement And Owners Thread
Created by Dial111, last reply by restecp on 26-Mar-2019 14:25 (579 replies)
Pages... 37 38 39


Support for 'Crusaders' name change appears to be growing..
Created by amiga500, last reply by netspanner on 25-Mar-2019 09:17 (102 replies)
Pages... 5 6 7


First gaming PC
Created by vdanzo, last reply by Tzoi on 26-Mar-2019 23:38 (11 replies)