Telesmart has leveraged its experience and infrastructure to be the first provider in New Zealand to deliver Cloud Calling for Microsoft Teams. With an emphasis on caller experience and enterprise integration, Telesmart has developed a rapid deployment cloud model, which spans Australia and New Zealand.
Telesmart’s Cloud Calling for Microsoft Teams natively enables external voice connectivity from within Teams collaborative work flow environment, significantly enhancing Teams existing communications functionality.
Teams is Microsoft’s new hub for collaboration in Office 365, replacing Skype for Business, and provides integrated chat, online meetings and phone system functionality. It supports both persistent and threaded chats to keep everyone engaged in real-time, while the AI and cognitive services transforms the user experience making collaboration and communications even richer and more dynamic.
Enabling external calling within the Teams environment is seamless, requiring no investment in equipment and poses no downtime risk to client’s businesses. Initiation of the service can be within as little as 15 minutes and existing enterprise phone numbers are easily ported to the cloud platform ensuring customer continuity.
Telesmart’s enterprise version, Enterprise Connect Cloud Calling for Microsoft Teams, integrates Teams into an existing voice platform. This enables the easy migration of relevant users to Teams for collaboration and external calling, while maintaining the existing enterprise voice platform for advanced and bespoke functionality.
Included SIP trunks can be used for both the existing phone platform and Microsoft Teams and deployment options include parallel deployment with an existing communications platform, or full cloud where the client can migrate existing phone numbers to Teams. This approach allows for a graceful migration process and enhances the financial benefits of moving to Cloud Calling for Microsoft Teams.
Geof Robinson, Telesmart’s project director says “Through this process we’ve discovered that installing direct route for Microsoft Teams is the easy part, close to a download, click, click, done scenario. Getting the back-end infrastructure right, making sure the 365 tenancy is set up correctly, making it supportable and adding functionality to Teams so that caller experience is great, was where the hard work on this project was done. I’m proud of what our team have achieved, and grateful for the expertise that Microsoft have provided along the way.
“We have always focussed on delivering quality real time media, voice and video. To support this, we have developed a complete infrastructure stack to enhance the functionality of each of our services and this infrastructure is critical in enabling our ability to deliver cloud calling for Microsoft Teams.”
Microsoft Office Marketing Group Lead Mark Walton says, “We are very excited that Telesmart is bringing this capability to businesses throughout New Zealand, enabling them to communicate and collaborate nationally and globally, taking full advantage of our cloud based intelligent solutions now and in the future.”