4thpass launches device management system for mobile operators
Posted on 23-Feb-2004 23:47
Filed under: News
4thpass is a Seattle-based company that develops secure device and content management software for operators to drive network traffic and profit from mobile data services. The company introduced its Device Management System, a technology for operators to update and configure mobile devices over the air. The 4thpass technology gives operators power to remotely repair software on handsets and other devices, change settings and services on a subscriber’s device in real time, and to enable new applications and services on mobile devices.
A preview of the 4thpass Device Management System is being demonstrated for operators at 3GSM World Congress in Cannes.
In developing the Device Management System, 4thpass, a Motorola subsidiary, is leveraging its expertise in developing server software products currently deployed by major global operators.
As devices become more complex and operators develop an increasing number of network services, subscribers need a simple, quick way to configure their devices and take advantage of new business, entertainment, and personalization applications. Devices that are not configured properly are not able to use the full set of data services operators offer, creating a potential loss of revenue from customers.
The 4thpass Device Management System brings operators a new level of customer service, with the ability to update firmware over the air, drastically reducing the need for device recalls or costly care calls.
With the 4thpass Device Management System, operators can inform thousands of subscribers about a new configuration or firmware update for their particular device. The operator can send the update package to the device using various methods and respecting operator defined network load constraints.
The 4thpass Device Management System also lets customer care agents perform a live synchronization with a subscriber’s device. The care agent can view specific device information, diagnose a problem and deliver an update to correct or add settings to the device. For web savvy subscribers, the Device Management System includes an intuitive self-service interface.