2degrees will start shutting off 3G services on December 14, the telco has confirmed. 2degrees initially announced its intention to decommission 3G in July 2023. The shutdown will remove the 3G service from operation, and see Kiwi mobile users connected to the more modern 4G and 5G networks.
2degrees CEO Mark Callander says that 2degrees 3G services on around 100 sites will be decommissioned this month – all of these are part of the Rural Connectivity Group network.
“3G usage on RCG sites is actually rather small, with most people connecting via 4G so the impact to anyone still using 3G to connect in those areas is likely to be minimal. We have been urging customers to get ready for this shutdown, and the time to take action is now.”
Callander said people can text ‘3G’ to short code 550 for details relating to their phone’s 4G capability, with links to get more information if they need to make changes.
“We have been repeatedly communicating with all impacted customers, but human nature being what it is, some people will be waiting until the last minute to upgrade an old device. Please check your device, and replace it if you need to.”
Callander said 2degrees started selling 4G handsets in 2018, and has only sold 4G and 5G handsets since mid 2022. 4G devices start from just $69.
He says that 2degrees has undertaken a major upgrade of its sites over the past few years, enhancing 4G and adding 5G equipment.
“3G is an old technology now, and it’s being closed down internationally. The next generation of mobile services – 4G and 5G - are designed for modern mobile use, whether that’s streaming, video calls, or running multiple apps and programmes all requiring data.
“Modern networks need to be faster, more resilient, and more sustainable. 3G simply can’t deliver the performance New Zealand now relies on. By retiring this legacy technology, we can focus on strengthening and expanding our 4G and 5G networks which carry the vast majority of today’s mobile traffic.”
Callander urges people to check in with friends, whānau, neighbours and colleagues, or anyone who may be using a 3G-reliant phone or device like a tablet, medical alarm or security alarm, to make sure they’re ready for the transition.
Further 3G services will be decommissioned early in 2026, 2degrees says.
Old devices can be recycled at 2degrees stores, or people can get more information from RE:MOBILE at https://remobile.org.nz/
