Siemens warns of problems with some mobile phone models
Posted on 27-Aug-2004 08:08
Filed under: News
The company has warned about a software-related defect in its 65 product series (C65, CX65, M65, S65, SL65 as well as all provider variations such as the CV65, CT65, CXV65 and CXT65) which could lead to failures in audio transmission. The company says this only happens in very rare and unlikely cases of usage.
In a laboratory test, it was discovered that a malfunction can occur in mobile phones of the 65 product series in very unlikely cases of usage. The error only occurs in the following case and in version 11 or earlier versions of the software: During a telephone call, the battery has to have run down to such an extent that the warning signal notifying the user about this status has rung three times in the space of one minute. After this has occurred, the call is automatically disconnected. Shortly before the mobile phone finally shuts down, it will start playing the disconnection melody, which can play back at high volume in certain cases. If the user is still holding the phone up to his ear during this time, this can lead to hearing damage.
The danger of course is only if the mobile phone is held up directly to the ear while the melody is playing. Siemens recommends deactivating the disconnection melody or the disconnection animation function. In addition, the phone call should be terminated as soon as the first "low battery" warning signal comes. To deactivate the disconnection melody, the user must first select the "Setup" item in the menu, then "Ringtones," afterwards "More melodies," and then the "Shutdown melody" can be deactivated by selecting "Switch off".
Siemens has already developed new equipment software that stops this malfunction in the mobile phones in the 65 product series. After approval is received from the network providers, the new update software versions will be provided free of charge in the coming weeks.