Battery recall for Kyocera 414G, 414C and 3245 in New Zealand
Posted on 10-Sep-2004 23:02
Filed under: News
A recall of selected batteries for some Kyocera mobile phones available in New Zealand has been issued. The following models are affected:
Kyocera Phantom 414c
Kyocera Phantom 414g
Kyocera has advised that some of these mobiles have been supplied with a counterfeit battery by a former battery vendor. This has resulted in a small possibility that the battery concerned could over-heat, posing a possible burn hazard to customers.
Customers who have a Kyocera 414c, 414g or 3245 mobile should take the following steps to determine whether their mobile’s battery needs to be replaced:
1.Power off the mobile.
2.Remove the back cover.
3.Remove the battery, and check the number on the back of the battery.
4.If the battery number is CV90-K3040-14, CV90-K3040-15 or CV90-K3040-17 the phone’s battery does not need to be replaced.
5. If the battery number does not match one of these numbers, call 0800 080051 free from any other phone (not the Kyocera mobile).
6.Customers should have their Kyocera mobiles with them when they call. The customer service representative will ask the customer to read out a number code from the back of the mobile, so it can be checked against a master list of Kyocera mobiles requiring replacement batteries.
Customers whose batteries are affected will receive a replacement battery free of charge.
Telecom and Kyocera have put a temporary freeze on the sale of the Kyocera 414c, 414g and 3245, until Telecom’s current inventory can be screened to verify that no mobiles held in stock are affected.