Nokia has worked with IBM and Fruits, a system integrator from Denmark, to develop a custom built mobility solution for DHL Solutions, which will allow DHL Solutions to streamline deliveries to retail customers, accelerate invoicing, and move the company towards a paperless back office. In addition, the solution provides delivery information to customers via a Web interface. The solution is based on a technology provided by a Swedish company Anoto Group AB.
"Our customers have an immediate need to know when a delivery has been completed," said Kurt Nielsen, DHL Solutions Europe North/UK. "The Nokia/IBM solution ensures that as soon as a recipient signs for a delivery, the customer can access that information via the Web site. That is the kind of efficiency that sets DHL Solutions apart from the competition."
DHL drivers are equipped with a Nokia Digital Pen that the delivery recipient uses to sign off on a shipment. The Nokia Digital Pen connects wirelessly via a Nokia mobile business device to an IBM eServer in the DHL head office where the data will immediately be available to customers via a Web site. In areas where there is no wireless service, the solution uses automated data forwarding, whereby the Nokia Digital Pen acts like a portable desktop, storing delivery information and customer signatures. As soon as the driver reaches another wireless coverage area, the data is automatically sent ahead.
The joint Nokia/IBM solution has transformed interaction between DHL drivers and delivery recipients, accelerating the transfer of information to near-real time. During a delivery, the recipient can check the shipment to ensure that the right items in the right amounts have been delivered. The recipient then uses the digital pen, which acts like a normal ballpoint pen, to sign a digital page of the consignment note to accept the delivery. The pen's electronics ensure that every turn and movement is registered electronically. The driver checks a box next to the signature, automatically sending the information wirelessly to the head office via a Bluetooth-enabled Nokia mobile phone.