Avaya Inc. and Research In Motion have plans to extend Avaya secure enterprise communications applications to the BlackBerry platform over wireless local area networks (WLAN) using Session Initiation Protocol (SIP).
Avaya and RIM are in the final stages of VoIP interoperability testing for the Avaya Converged Communications Server and the BlackBerry 7270 Wireless Handheld for WLAN. This will enable compatibility between the BlackBerry 7270 and Avaya's family of IP-enabled communications solutions utilizing SIP-based IP Telephony.
A preview of the Avaya/RIM solution is on display at the International Association of Avaya Users (InAAU) annual meeting in Seattle.
Future development will focus on integrating Avaya communications applications more tightly with the business process applications that are supported on BlackBerry, such as sales force automation tools, to further empower on-campus workers to make decisions quickly and serve customers effectively. This collaboration will allow workers to use familiar desktop telephony features such as call hold, forward and transfer, forward and transfer to consult with subject matter experts and look up information to serve customers on the spot, regardless of where they are working in the enterprise.
SIP is the underlying technology standard for collaborative communications in the enterprise including IP-telephony, instant messaging and conferencing.
The BlackBerry 7270 works with BlackBerry Enterprise Server v4.0 and BlackBerry MDS to provide secure, push-based integration with corporate email and data applications and supports IP telephony that can extend desktop business phone applications to wireless handheld devices.