Vodafone Portugal offers new information services using speech solutions

Technology from ScanSoft Inc. is being used by Vodafone Portugal on its implemetation of a voice-driven suite of information services that subscribers can access through their mobile devices.

Vodafone Portugal has started using ScanSoft's speech recognition for navigating menus for information services about popular soccer clubs in Portugal and plans to progressively deploy ScanSoft's solutions for other information services.

"ScanSoft's solutions, in particular the new European Portuguese applications, have achieved good performance," said Bruno Alves, IVR and CTI Development, Vodafone Portugal. "Our IT implementation was deployed on budget and on time, and has led Vodafone Portugal to an efficient end-to-end architecture."