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USRobotics Customer Support Offers Access Via Skype

Posted on 28-Mar-2006 10:04 | Filed under: News


USRobotics is adding Skype to its Customer Support infrastructure, allowing USRobotics customers to call Customer Support via the popular Skype Internet communications software, instead of using their landline telephones.

The ability to place a Skype call to USRobotics technical support eliminates the charges typically associated with such a call. Placing a call to USRobotics technical support via the integrated Skype calling button on USRobotics' Support Web site is free and can be used by anyone using the Skype software.

USRobotics' Call Centers now allow Skype calls to be directed into the call queue for handling by the first available agent. Users experience the same support from the same technicians they would receive using a standard telephone.