Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Alcatel and Microsoft to Offer Contact Centre Solution
Posted on 5-Apr-2006 23:40 | Tags Filed under: News



Microsoft Corp and Alcatel are allied to market a customer relationship management (CRM) and contact centre solution for midsize companies with contact centers of 25 to 150 agent positions across Europe, the Middle East and Africa (EMEA), Asia Pacific and Latin America.

The joint solution will bring together Alcatel's OmniTouch Contact Center Premium Edition developed on Microsoft Windows Server System, Microsoft SQL Server 2005 and Microsoft Dynamics CRM 3.0, Microsoft's newly launched customer relationship management solution.

Integrated with this offering is the Genesys Gplus Adapter for Microsoft Dynamics CRM 3.0, which enables voice interaction management for both internet protocol (IP) and traditional circuit switched telephony and multimedia (web, e-mail, fax, etc).

The two companies will launch a series of go-to-market activities such as customer forums and partner engagement events that include co-channel development, education and training, and certification for Microsoft Dynamics CRM 3.0.

The companies say this prepackaged solution will offer advantages that include greater optimisation between call centre applications and business processes, configuration and installation processes that are simplified for faster implementation, and a significant reduction in time between the moment customers implement the contact centre and their agents take their first call.










comments powered by Disqus


Trending now »

Hot discussions in our forums right now:

Bombing at Manchester concert, 19 dead
Created by Rikkitic, last reply by elpenguino on 25-May-2017 21:47 (117 replies)
Pages... 6 7 8


Tipping? Please no!
Created by BlueShift, last reply by Wiggum on 25-May-2017 22:12 (97 replies)
Pages... 5 6 7


Father banned from watching daughter's netball game: what you think of this?
Created by Rikkitic, last reply by frankv on 25-May-2017 16:29 (136 replies)
Pages... 8 9 10


Tailgaters?
Created by Linuxluver, last reply by reg52nz on 25-May-2017 16:29 (113 replies)
Pages... 6 7 8


The President Of The USA: Donald Trump
Created by TimA, last reply by kingdragonfly on 23-May-2017 07:44 (4357 replies)
Pages... 289 290 291


Variable speeds on Fibre Max
Created by kapitikarl, last reply by pandazzz on 25-May-2017 21:03 (38 replies)
Pages... 2 3


PBtech 24 year sale - credit where its due
Created by TeaLeaf, last reply by rb99 on 25-May-2017 21:46 (16 replies)
Pages... 2


Post your Linux Desktop screenshot
Created by MikeB4, last reply by timmmay on 25-May-2017 20:57 (16 replies)
Pages... 2