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Details on TradeMe outage emerge

Posted on 4-Jan-2007 10:23 by Juha | Filed under: News


Details on TradeMe outage emerge
The popular New Zealand's online auctions and trading website, TradeMe, suffered an outage starting 8.50 yesterday evening, lasting until 6.10 this morning, says its Head of Business, Michael O'Donnell.

"It was a major equipment failure," O'Donnell says. A load balancing switch died and took out the whole network according to O'Donnell, forcing TradeMe to set in motion a full disaster recovery exercise and switch over to its Auckland site from Wellington. The TradeMe network team have been working all night to bring back the site back up, and is currently conducting a post mortem into the outage and how to prevent similar such "horrible things" from happening again in the future.

Some fifteen thousand sellers were affected by the outage, says O'Donnell. Their auctions have been automatically extended another 24 hours. O'Donnell says the volume of sellers was lower than usual, due to the holidays, and this limited the number of customers affected by the problem.

Update Michael O'Donnell later told Geekzone that:
Our infrastructure boys just did a detailed count of the sellers whose auctions were mucked up by our outage last night � final number is 4,500 (not the 15,000 figure I gave you).