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Microsoft introduces hosted CRM services with Microsoft Dynamics Live CRM

Posted on 11-Jul-2007 07:27 | Filed under: News

Microsoft Corp. has announced the kickoff of its partner-led customer early access program for Microsoft Dynamics Live CRM, as well as some detailed product and pricing information for the new on-demand service.

“We are excited to bring a whole new level of business productivity and value to the CRM market,” said Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft. “The new Microsoft Dynamics Live CRM service offers tremendous application configuration capabilities, allowing our customers and our partners to deploy on-demand CRM systems that work the way that each individual business does. Together with our on-premise and partner-hosted offerings, we give customers and partners the ultimate in choice and flexibility in how they deliver CRM capabilities to users.”

Microsoft Dynamics Live CRM will be operated and managed by Microsoft within its datacenters. The platform will use the same code base as the on-premise and partner-hosted versions of Microsoft Dynamics CRM.

The customer early access program for Microsoft Dynamics Live CRM will begin this quarter and will extend through the remainder of 2007. It will offer the Professional version of the service at no charge to customers during the early access period; at the end of the early access period, normal service fees will apply.

The program is initially targeted at companies with five or more CRM users within the organization, and customer signup will be offered through Microsoft Dynamics CRM’s network of certified partners.

Microsoft Dynamics Live CRM will be available as a range of service offerings, with features and pricing designed to optimize value for different types of customers:

• Microsoft Dynamics Live CRM Professional will offer full-suite CRM through Microsoft Outlook and browser clients, customizable workflow powered by Windows Workflow Foundation, and rich configuration and extensibility capabilities. The price for Microsoft Dynamics Live CRM Professional will be US$44 per user per month; however, during 2008 it will be offered to customers at a promotional price of US$39 per user per month.

• Microsoft Dynamics Live CRM Enterprise will offer all the capabilities of the Professional product as well as offline data synchronisation. The price for Microsoft Dynamics Live CRM Enterprise will be US$59 per user per month.

During the early access program, all customers of Microsoft Dynamics Live CRM will use the Professional version of the service. The Enterprise version will be made available in the first half of 2008.

The company says with the new Live service, partners in the Microsoft Dynamics CRM ecosystem will have new opportunities to deliver value to their customers and to drive revenue for their businesses by developing and deploying solutions across the three deployment options — Live, on-premise and partner-hosted models. For revenue in the new Live model, partners will be compensated on a recurring basis, not a one-time basis; each year they will receive 10 percent of the yearly Software as a Service (SaaS) subscription revenue for each customer for whom they are the partner of record.

The new release will first be deployed for customers via the Microsoft Dynamics Live CRM early access program in the third quarter of 2007, with on-premise and partner-hosted versions planned for the fourth quarter of 2007.

The next versions of on-premise and partner-hosted Microsoft Dynamics CRM will be available globally in 25 languages. The Microsoft Dynamics Live CRM service will initially be offered in North America, and plans for international expansion of the service will be announced at a later date.

More information: