LogMeIn, Inc. has released LogMeIn Rescue+Mobile, a new service for LogMeIn Rescue that enables call centers and IT administrators to troubleshoot and repair Windows Mobile smartphones remotely.
LogMeIn Rescue+Mobile, the latest software-as-a-service (SaaS) offering in LogMeIn's growing suite of IT support tools, is a Web-based service that can quickly and remotely be used to resolve a user's smartphone issues in much the same way that computers are remotely supported today.
The software enables IT support technicians to see and access the user's smartphone on their computer screen, manipulate the phone's keypad, control the device as if it were in their own hands and even view the phone's actual display.
In addition to remote support, LogMeIn Rescue+Mobile can be used to train users about how to operate their phones.
LogMeIn Rescue Mobile is scalable and configurable for thousands of technicians and can queue millions of sessions, according to the company. Technicians can simultaneously support smartphones and computers from a single console.
The support technician directs the device owner to a webpage, where a small applet is downloaded to the mobile device. The end user is provided a connection code that can be given before connecting to the Internet or while speaking on a land line. The technician then connects to the mobile device to gain complete control. At this point, the technician can make fixes, update software, conduct training sessions or configure settings – even view the display and use the keypad, as if the phone were in his hand.
